Deidra Silk

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Provides proactive and on- demand engagement to answer questions, discover needs, collaborate on the best solution and provide support to help customers complete orders. I am accountable for individual results and impact on team. While providing excellent customer service to customers and prospective customers via chat. Maintaining active engagement with 2-3 customers simultaneously.
Consistently meets or exceeds sales goals, while also supporting the department with other various tasks and responsibilities.
Responsible for creating department sales incentives to promote employee engagement and drive sales. Creates content for sales days, monthly incentives, and other incentives that are designed to promote employee satisfaction and drive sales.
Responsible for team huddles that provide training and information on products and services.
Member of the Hudson Culture Club responsible for holiday celebrations, team building and morale. Along with leading projects such as organizing events, collecting and suggested charities, put together team documents and also ran sales days. Achieved team lead in 03/2022 through present day.

• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Persistently hit monthly goals.

• Being in the pre wage garnishment department my responsibilities included negotiating with past due borrowers in order to help get them successfully enrolled into a voluntary repayment option in order to prevent any further collection activities.
• Monitored payment status for 9-12 months.
• Persistently reached out to customers with past due federally defaulted student loans in order to get them back on track with making 9-12 monthly payments in order to get their loan out of federal default and back into a good standing.
• Reached out to approximately 100 account holders daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

• collected on outstanding medical bills

• obtained insurance information and billed health and car insurance providers.

• resolved problems directly with the patient to satisfy both the patients’ and the clients’ needs while staying in compliance with hippa

• Maintained monthly goals

• Managed my accounts daily

• Negotiated with past due borrowers to devise repayment plans and minimize further collection activities such as wage garnishment and tax withholding.
• Monitored payment status for 9-12 months.
• Reached out to approximately 100 past due borrowers daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Achieved Team Lead Role responsibilities included training new hires. I had 10 new hires working for me generating me additional commission if they were to hit the monthly goal. Also helping my colleagues if they were unable to close with a "second voice".