Maureen Leduc
Wilmer,TX
Summary
Dynamic Federal Case Manager II with a proven track record at Volunteers of America, excelling in case management and client advocacy. Expert in developing personalized service plans and enhancing resource allocation, resulting in improved client outcomes of returning home and community. Strong problem-solving and relationship-building skills drive effective care coordination and community outreach initiatives. Supervision of fellow case managers, and field tech team to enhance quality accuracy of locations of clients of the home detention and in-house residence. Assurances of all factors to public safety monitoring clients with electronic monitors through sentinel ankle & Attenti systems.
Overview
14
14
years of professional experience
Work History
Federal Case Manager II
Volunteers of America
Hutchins,Tx
09.2016 - Current
- Analyzed client requirements and designed personalized service plans to improve overall support outcomes.
- Managed client resource allocation and service delivery to enhance access to critical support systems.
- Monitored client progress and adjusted care plans based on evolving needs and feedback.
- Orchestrated communication between clients, families, and service providers to enhance collaborative care efforts.
Special Services Associate
The Home Depot Inc
Dallas Tx
03.2012 - 2019
- Assisted customers with product inquiries and locating items in-store.
- Coordinated special orders and ensured timely delivery for customer satisfaction.
- Monitored inventory levels and conducted stock replenishment to maintain availability.
- Trained new associates on store policies, procedures, and customer service standards.
Education
Bachelor of Sciences Human Services
New England College
Henniker, NH05.2022
Associate of Science - Psychology
Argosy University
Phoenix, AZ2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Community resources
- Case planning
- Care coordination
- Critical thinking
- Community outreach
- Data entry and analysis
- Treatment Planning
- Staff management
- Discharge planning
- Needs assessment
- Social work
Timeline
Federal Case Manager II
Volunteers of America
09.2016 - Current
Special Services Associate
The Home Depot Inc
03.2012 - 2019
Bachelor of Sciences Human Services
New England College
Associate of Science - Psychology
Argosy University