Maureen Lukachinsky
Sugar Notch,PA
Summary
Dependable State Filings Representative Compliance and Customer Service Coordinator, ,with more than 30 years of transferable of experience. I possess the following skills :Policy Compliant, Complex Problem Solving, Critical Thinking, Computer Proficient,
Time Management, Service Oriented, Risk Assessment, Understanding of Compliance
and Regulation, Serff Filing knowledge, and State Rule knowledge. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
41
41
years of professional experience
Work History
STATE FILINGS REPRESENTATIVE
AF GROUP INSURANCE COMPANY
01.2023 - Current
- Filing of Rates and Rules with State Insurance Agencies, Tracking of Rate submissions by Company and State
- Ensuring that rates are updated in a timely manner to the system.
REGULATORY COMPLIANCE ANALYST
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANY
01.2022 - 01.2023
- Ensured compliance of Business policies in keeping with updates and directives from industry regulatory updates.
STATE FILINGS REPRESENTATIVE
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANY
03.2017 - 01.2022
- Filing of Rates and Rules with State Insurance Agencies, Tracking of Rate submissions by Company and State
- Ensuring that rates are updated in a timely manner to the system.
- Tracking of ISO and NCCI Changes
- Tracking of Loss Costs for Business Lines
- Tracking of Form changes
COMPLIANCE COORDINATOR
SALLIE MAE/NAVIENT
01.1989 - 01.2016
- Ensured compliance of Business policies in keeping with federal and state regulations
- Created transactional testing to ensure processes are effective
- Participated in industry work groups and organizations to discuss new and existing legislation.
CUSTOMER RELATIONS COORDINATOR
SALLIE MAE/NAVIENT
01.1989 - 01.2016
- Assisted third party clients with loan servicing issues and concerns by providing excellent customer service
- Prepared third party billing and addressed customer concerns.
LEGAL ASSISTANT
ROSENN, JENKINS AND GREENWALD
01.1984 - 01.1989
- Prepared and filed legal documents
- Performed Real Estate title work.
Education
Bachelor of Arts - Pre Law- Legal Assistance
Marywood University
Scranton, PA05.1984
Associate of Arts - Education
Luzerne County Community College
Nanticoke, PA05.1982
Skills
- I possess the following skills:
- Policy Compliant,
- Complex Problem Solving,
- Critical Thinking,
- Computer Proficient,
- Time Management,
- Service Oriented
- , Risk Assessment,
- Understanding of Compliance, and Regulation,
- Serff Filing knowledge, and State Rule knowledge
- Customer Relations
- Customer Support
- Client Relationship Building
Timeline
STATE FILINGS REPRESENTATIVE
AF GROUP INSURANCE COMPANY
01.2023 - Current
REGULATORY COMPLIANCE ANALYST
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANY
01.2022 - 01.2023
STATE FILINGS REPRESENTATIVE
BERKSHIRE HATHAWAY GUARD INSURANCE COMPANY
03.2017 - 01.2022
COMPLIANCE COORDINATOR
SALLIE MAE/NAVIENT
01.1989 - 01.2016
CUSTOMER RELATIONS COORDINATOR
SALLIE MAE/NAVIENT
01.1989 - 01.2016
LEGAL ASSISTANT
ROSENN, JENKINS AND GREENWALD
01.1984 - 01.1989
Bachelor of Arts - Pre Law- Legal Assistance
Marywood University
Associate of Arts - Education
Luzerne County Community College
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