Maureen McCollum

I was a live-in unpaid personal care assistant for my mother during her declining health, cancer diagnosis, and passing.

• Enhanced the patient's well-being by assisting with ADLs.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Cleaned house, ran errands, managed laundry, cared for pets, and completed weekly grocery shopping.
• Handled the patient's calendar, communications, incoming mail, bills and orders, completing appropriate actions.
• Scheduled and accompanied the client to medical appointments, ensuring punctuality while providing emotional support and advocacy during visits.
• Collaborated with healthcare offices.
• Monitored client vital signs and administered medications.
• Remained alert to problems or health issues of the client and competently responded.
• Assisted with positioning client, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Guided client to the restroom to support bladder and bowel relief requirements.
• Supported client's mental health by actively listening to concerns and offering compassionate companionship during challenging times.

I fulfilled the secretarial position for two providers in a busy family medicine practice.

• Took 20-50 calls a day from patients and medical offices, resolving each call quickly and efficiently.
• Checked 20-40 patients in, making sure all personal information and HIPAA was correct and up to date.
• During checkout I ensured that the next appointment was scheduled, payment was collected and paperwork for testing was given.
• Set up 10 or more diagnostic imaging appointments weekly, obtaining insurance authorization if required.
• Submitted 1-7 prior authorization requests per week through an online portal or by phone, then followed through as needed.
• Prepared and sent 1-3 referrals to specialty providers per day, scheduling patients at their request.
• Managed “my” physician’s and the physician assistant’s schedule and patient panel daily; ensured 85 percent of appointments (5-30 slots) were booked daily, called all appointments to confirm or reschedule, checked insurance, booked and double booked sick appointments, prepared paperwork for the providers, and anything they asked of me
• General office duties i.e.: faxing, mail, prepping paperwork, team meetings
• Considered a patient’s demographics to ensure they could follow up with their necessary care, including the rural surroundings, age of the patient, and whether the patient was a Mennonite (a religious sect) or not.