Maureen McCormick
Lusby,MD
Summary
Focused and driven, I utilize my adaptability and operations management skills, enhancing client satisfaction and streamlining support processes. My strong work ethic and effective problem-solving abilities have consistently improved department efficiency and fostered trust among the company, as well as diverse clientele. A clear communicator and self-motivated worker with a decisive nature necessary to manage independent work.
Overview
20
20
years of professional experience
Work History
Project Financial Analyst
PSI Pax
St. Inigoes, MD
06.2026 - Current
- Using Navy ERP for daily assessments and reconciliations.
- Using SPO to manage branch projects.
- Running reports for projects, analyzing data, reconciling monies that have cleared.
- Streamlined financial tracking processes using spreadsheets and reporting systems.
- Advised leadership on project financial performance, budget trends, and corrective actions.
- Identified areas of potential cost savings through regular analysis of vendor contracts, invoices, and purchasing agreements.
- Analyzing financial data to support project budgeting and forecasting initiatives.
- Collaborating with cross-functional teams to streamline financial processes and enhance efficiency.
- Directed project budget tracking, variance analysis, and forecast updates for capital and operating initiatives.
Travel Analyst
PSI Pax
St. Inigoes, MD
05.2025 - 06.2026
- Assisted in the development of an online travel tool.
- Maintained tracking system for pre-travel, travel orders, travel vouchers, and Aircraft and Personal Automated Clearance System (APACS).
- Input and updated travel authorizations and vouchers in the Defense Travel System (DTS) while insuring all travel regulations and requirements were followed.
- Coordinated with CWT SatoTravel to update/change travel reservations daily.
- Worked with the Defense Travel Management Office to assist travelers with using the rental vehicle assistance tool.
- Prepared and submit travel requests to Division Head for final approval.
- Provided guidance for passport renewals.
- Provided guidance for DTS users.
- Created, updated and maintained forms related to travel.
- Provided travel cost estimates as requested to insure funding was accurate.
- Used Servicenow Assistance Portal to assist travelers with travel authorizations and vouchers.
- Communicated with travelers, branch heads, and financial teams through entire travel processes, via email and phone.
Customer Concierge and Liaison
PetMedia, Inc.
Charleston, SC
07.2021 - 06.2023
- Managed and maintained contact with clients and customers throughout the procurement processes via all forms of communication; phone, email, virtual meetings (Zoom, Microsoft Teams) and text.
- Assisted clients and customers with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed and organized information in multiple databases.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked in parallel with clients and departments to ensure timely completion.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Created and assisted procedures for the department to run more efficiently.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge line and email and monitored staff performance to proactively address inefficiencies.
- Acquired new clients through all forms of communication.
- Managed all client accounts efficiently and timely.
- Analyzed financial details and reconciled accounts regularly.
- Served as a reliable resource for fellow team members seeking guidance or assistance in handling issues and completing tasks.
- Ensured clients were following company protocols and maintaining compliance.
- Trained new employees on all databases, policies, and procedures.
- Organized and scheduled calls using Zoom for both client and customer.
- Cooperated and worked with other necessary departments within the company regularly and efficiently.
- Assisted in preparing reports to benefit department and company.
- Drafted and edited emails to benefit company, departments and clients.
- Managed and maintained communication with customer throughout entire sale processes.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with customer and clients.
Medical Assistant and Office Assistant (Hybrid)
Calvert Health Primary Care
Solomons, MD
10.2018 - 07.2021
- Managed all confidential information within multiple databases.
- Adapted to both medical assistant and office assistant, occasionally in the same day.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained all patient medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinical environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments and registered patients as needed.
- Verified patient insurance coverage and collected required co-payments.
- Distributed sample pharmaceuticals as prescribed.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Completed EKGs and other tests based on patient presentation in office.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant and Office Assistant
Patuxent Endocrinology
Prince Frederick, MD
05.2016 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant (Part Time)
Solomons Gallery
Solomons, MD
08.2015 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to owner and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted owner in the preparation of art shows in the tri-county area.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed sales within gallery and processed orders accordingly.
Medical Assistant
Surgical Associates Chartered
Waldorf, MD
01.2012 - 04.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled surgeries for multiple surgeons in different hospitals.
- Organized patient information for each doctor, including patients’ pathology reports, labs, and studies.
- Assisted all doctors with in office procedures and post op procedures. Including, staple/stitch removals, drains and wound care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Office Manager
Nu Image Remodeling, LLC
White Plains, MD
06.2010 - 07.2011
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Created, filed, and maintained customer files through out the contract.
- Created and updated records to maintain document compliance.
- Maintained cash and credit monies from customers
- Maintained inventory of office supplies, proactively restocking materials when needed.
- Scheduled and tracked appointments for salesmen with customers.
- Ordered, faxed, and managed material lists to supplier.
- Maintained contact with various insurance agencies through customer contracts.
- Tracked and analyzed progress, volume, and accounts receivables with Excel and Word.
Docketing Specialist
Sughrue Mion, PLLC
Washington, DC
11.2006 - 05.2010
- Utilized and updated multiple databases (Patricia, File Trail, Filesite) to maintain/quality review company files and stored data.
- Entered Formalities from the U.S. Patent and Trademark Office.
- Analyzed and compiled formalities reports.
- Copied and scanned receipts into all necessary databases.
- Created, entered, and maintained new applications and correspondence, which related directly to the client’s instructions and information, for all patent attorneys and their secretaries.
- Kept attorneys and secretaries informed of high priority items that come from clients and the U.S. Patent and Trademark Office, as well as handle all high priority items.
- Assisted in supervising department, issues and employees when requested.
- Cooperated with various departments and co-workers daily to keep databases current.
Education
No Degree - Criminal Justice
College of Southern Maryland
La Plata, MDHigh School Diploma -
Thomas Stone Highschool
Waldorf, MD05-2004
Skills
- Current Active Secret Clearance (since December 2024)
- Highly Adaptable and Trainable
- Experience In Fast Paced Environments
- Excellent Multitasking
- Systems Monitoring
- Operations Management
- Process Improvements
- Detailed-oriented
- Proactive Attitude
- Strong Work Ethic
- Effective Problem Solving
- Documentation and Reporting
- Knowledgeable in Microsoft Office Suite
LICENSES
CPR, 10/2018
Timeline
Project Financial Analyst
PSI Pax
06.2026 - Current
Travel Analyst
PSI Pax
05.2025 - 06.2026
Customer Concierge and Liaison
PetMedia, Inc.
07.2021 - 06.2023
Medical Assistant and Office Assistant (Hybrid)
Calvert Health Primary Care
10.2018 - 07.2021
Medical Assistant and Office Assistant
Patuxent Endocrinology
05.2016 - 10.2018
Administrative Assistant (Part Time)
Solomons Gallery
08.2015 - 04.2016
Medical Assistant
Surgical Associates Chartered
01.2012 - 04.2013
Assistant Office Manager
Nu Image Remodeling, LLC
06.2010 - 07.2011
Docketing Specialist
Sughrue Mion, PLLC
11.2006 - 05.2010
No Degree - Criminal Justice
College of Southern Maryland
High School Diploma -
Thomas Stone Highschool