Maureen McGraw
Finance Director
Nashville,TN
Overview
28
28
years of professional experience
Work History
Sr Director, Finance
Ascent Global Logistics
Milwaukee
01.2018 - 01.2024
- Direct team of 19 responsible for invoicing, credit, collections and cash application
- Develop and monitor KPIs; hire, train and develop staff; conduct monthly management reviews, refer accounts to outside collection agencies, prepare cash flow reports
- Reduced DSO by 17 days, maintaining an average of 32
- Decreased unapplied cash by 300% in the first year
- Reduced 91+ AR from over 10% to 1%, enhancing Ascent’s borrowing base
- Consolidated collections and cash application functions from 5 locations
- Implemented KPIs, reporting and workflow across all divisions to enhance productivity
- Facilitated the automation of the credit application process and credit review workflow
- Implemented systems and workflows to scale credit and collections processes.
Director, Financial Services
Dohmen Life Science Services (now Eversana)
Milwaukee
01.2014 - 01.2017
- Directed team of 25 responsible for deduction resolution, cash application, chargebacks and Medicaid rebate claims processing
- Developed staff, completed month end close processes, on-boarded clients, coordinated audit activities, developed and monitored KPIs
- Conducted service value reviews and managed the service component of the client relationship, including bad debt reserve recommendations
- Serve as point of escalation for the service line
- Implemented paperless processes and system enhancements
- Reduced average Medicaid claim processing cycle time from nine to six weeks, while eliminating the need for temporary staff each quarter, an annual savings of $200K
- Restructured Chargeback team to increase efficiency, segregate duties and cross train staff
- Several clients added Chargeback Services, increasing annual revenue by $300K
- Drove reduction in average month end close process from seven to two days, improving client satisfaction and providing a key selling point for Receivables Management services for the company.
Financial Services Manager
Dohmen Life Science Services (now Eversana)
Milwaukee
01.2010 - 01.2014
- Managed teams responsible for deduction resolution, rebate calculation and cash application
- Trained staff, on-boarded clients, managed system and process enhancements, refined internal controls, analyzed data and trends, created ad hoc reports, managed client relationships, including training on use of company portal
- Defined and managed to key performance indicators for the service line
- Spearheaded process and system enhancements to reduce average cash application time from one week to one day, and average DSO from 60 to 45 days
- Improved clients’ cash flow and increased service line scalability and marketability
- Championed process documentation and cross training
- Successfully provided services to a client base increased from 35 to 45 while reducing staff from 13 to 9, an annual savings of $200K
- Implemented formal business review process with clients, improving client satisfaction and allowing them to make informed decisions regarding Accounts Receivable balances.
Accounts Receivable Manager
OSI
Brookfield
01.1999 - 01.2010
- Managed team of 12 to remit funds collected and collect Accounts Receivable for 1,000+ clients in eight separate divisions
- Served as a key resource for client implementations, training, system and reporting customization projects and RFP preparation
- Successfully centralized the accounts receivable and remittance functions for six acquisitions without increasing staff for savings of over $1M
- Designed and implemented a system for tracking Accounts Receivable collection efforts
- Improved scalability was key to the integration of acquisition activity
- Developed consistent processes and methodologies, creating best practices to increase scalability, data integrity, staff morale, and client satisfaction
- Earned Outstanding Customer Service award from Bank of America
- Provided the company with a Marketing tool used in RFPs and other communications.
Manager of Client Services
OSI
Brookfield
01.1996 - 01.1999
- Managed team responsible for process improvements, system enhancements and regulatory compliance for 30+ Education clients
- Ensured compliance with federal regulations through internal and client audits
- Drove system and process changes to comply with frequent regulatory updates based on each client’s interpretation
- Key member of teams supporting top revenue-producing clients
- Secured sole source contract with the company’s top client generating $30M revenue annually
- Recognized by the largest student loan guaranty agency for audit relationship management
- The client recommended my methods as the standard to 18 other firms to which they outsourced services during annual conferences.
Timeline
Sr Director, Finance
Ascent Global Logistics
01.2018 - 01.2024
Director, Financial Services
Dohmen Life Science Services (now Eversana)
01.2014 - 01.2017
Financial Services Manager
Dohmen Life Science Services (now Eversana)
01.2010 - 01.2014
Accounts Receivable Manager
OSI
01.1999 - 01.2010
Manager of Client Services
OSI
01.1996 - 01.1999