Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
SalesAssociate
Maureen Mulvey

Maureen Mulvey

Orland Park,IL

Summary

Looking to obtain a position in a team-oriented organization where I can maximize my customer-service experiences in a challenging environment to achieve the corporate goals.

Overview

31
31
years of professional experience

Work History

Casino Pit Manager

Hard Rock Casino Northern Indiana
02.2021 - Current
  • Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
  • Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
  • Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
  • Cultivated a positive work environment by fostering open communication and encouraging team collaboration among pit staff members.

Sportsbook Supervisor

Hollywood Casino
08.2020 - Current
  • Training of staff on policies and procedures
  • Greeting all customers and staff with a welcoming approach
  • Working knowledge of excel, word, WRK,OTC, Kiosks, Kambi systems, and Bet builder programs
  • Proper cash handling and drawer maintenance
  • Maintaining proper scheduling and breaks
  • Clearly answering all questions in a timely manner
  • Setting clear expectations for front line employees
  • Leading by example
  • Assisting Manager with property and policies.

Developmental Casino Manager

Hollywood Casino
12.2019 - Current
  • Establish and implement departmental policies, goals, objectives, and staff members as necessary
  • Maintaining game integrity
  • Delivering recognition and opportunities to employees in a timely fashion
  • Leading by and through example
  • Assigning staff to their respective work areas
  • Communicate with guests and employees in a positive fun manner
  • Establish new lasting relationships with customers and employees to retain business to generate an A+ rating
  • Thrive in stressful and busy situations
  • Energize staff for shift with an upbeat personality.

Table Games Supervisor

Hollywood Casino
03.2016 - Current
  • Establish and implement departmental policies, goals, objectives, and staff members as necessary
  • Maintaining game integrity
  • Delivering recognition and opportunities to employees in a timely fashion
  • Leading by example
  • Assigning staff to their respective work areas
  • Communicate with guests and employees in a positive fun manner
  • Establish new and build upon relationships with customers and employees for a successful A+ rating.

Table Games Supervisor

Harrah's
11.2013 - 09.2015

Pit Manager/ Table Games Supervisor

Horseshoe Casino
06.1996 - 11.2013
  • Establish and implement departmental policies, goals, objectives, and staff members as necessary
  • Maintaining game integrity
  • Delivering recognition and opportunities to employees in a timely fashion
  • Leading by example
  • Assigning staff to their respective work areas
  • Communicate with guests and employees in a positive fun manner
  • Establish new and build upon relationships with customers and employees for a successful A+ rating.

Pit Manager/ Table Games Supervisor

Horseshoe Casino
06.1996 - 11.2013

Dealer/Floor Supervisor

Harrah's Casino Joliet
03.1993 - 06.1996

Education

Nursing

Joliet Jr College
Joliet, IL
06.1993

High School Diploma -

Lockport High School
06.1989

Skills

  • Time Management
  • Cashier
  • Management
  • Communications
  • Training
  • Sales
  • Word
  • Marketing
  • Inventory
  • Supervising Experience
  • Guest Services

Assessments

General Manager (Hospitality) - Highly Proficient, 11/01/20, Highly Proficient, Solving group scheduling problems and reading and interpreting P&L statements.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Casino Pit Manager

Hard Rock Casino Northern Indiana
02.2021 - Current

Sportsbook Supervisor

Hollywood Casino
08.2020 - Current

Developmental Casino Manager

Hollywood Casino
12.2019 - Current

Table Games Supervisor

Hollywood Casino
03.2016 - Current

Table Games Supervisor

Harrah's
11.2013 - 09.2015

Pit Manager/ Table Games Supervisor

Horseshoe Casino
06.1996 - 11.2013

Pit Manager/ Table Games Supervisor

Horseshoe Casino
06.1996 - 11.2013

Dealer/Floor Supervisor

Harrah's Casino Joliet
03.1993 - 06.1996

Nursing

Joliet Jr College

High School Diploma -

Lockport High School

Similar Profiles

CREATE PROFILE
Maureen Mulvey