Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Maureen Musoke

CNA, care coordinator, scheduler,
Marlborough,MA

Overview

2025
2025

25 Years of professional experience

1
1
Certification

Work History

Scheduler

Wingate at Sudbury
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Home Health Aide

Bullocks Nursing Service
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Lead CNA

Wingate at Sudbury
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Field Supervisor

Jodana Homecare
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Care Coordinator

Jodana Homecare
11.2015 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Collaborated with store manager to maintain daily operations.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
  • Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
  • Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Education

Kitante High School
Uganda

Skills

  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Schedule coordination
  • Schedule management

Accomplishments

Voted employee of the month twice

Voted most helpful/ devoted community member in the Ugandan community 2023

Excellent people skills have helped in keeping same care team together for 9years

Certification

Certificate in Food production

CPR and first aid

CNA certification

High school diploma

Additional Information

I’m a dedicated, reliable care professional that believes in the importance of quality care and team work to make a difference in the lives of our patients.

Timeline

Care Coordinator

Jodana Homecare
11.2015 - Current

Scheduler

Wingate at Sudbury

Home Health Aide

Bullocks Nursing Service

Lead CNA

Wingate at Sudbury

Field Supervisor

Jodana Homecare

Kitante High School

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Maureen MusokeCNA, care coordinator, scheduler,