MAUREEN PASKY
Ponte Vedra
Summary
Results-driven leader recognized for enhancing productivity and ensuring efficient task completion. Expertise in strategic planning, team leadership, and operational improvement. Proven ability in communication and problem-solving, facilitating seamless project execution and fostering team cohesion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Health Plan Delivery Services
Availity
11.2024 - Current
- Manages a team of 8 senior program managers, executing over 100 health plan implementations, totally approximately $17 million in revenue in 2025.
- Develop and mentor high-performing program managers, fostering continuous learning, professional advancement, and achievements.
- Maintain/Improve program management best practices, enterprise strategic alignment, and effective team leadership across all cross-functional teams and initiatives.
- Build and maintain dashboards in Salesfoce and TaskRay used for tracking metrics, sales opportunities, projected pipeline/revenue, and team capacity
- Led escalations for all program risks, blockers, challenges, and conflicts, ensuring timely resolution, and customer satisfaction.
- Owned customer satisfaction (CSAT) metrics and initiatives across the full delivery team.
Sr. Program Manager, Strategic Health Plan Delivery Services
Availity, LLC
05.2019 - 11.2024
- Proven record of successfully implementing over 10 Tier 1 new and existing payer health plans, resulting in approximately $20M in revenue for organization
- Effectively manage team members across the organization, providing support and collaboration while maintaining healthy and trusted relationships
- Lead organized and productive discovery sessions, allowing project scope and objectives to be clearly defined
- Strong and natural ability to demonstrate political awareness by diplomatically managing sensitive situations with internal and external customers, possessing the awareness to cultivate effective, productive customer relationships
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs
- Leverage effective negotiation skills with internal and external clients when custom requests are communicated from the customer
- Run and facilitate governance meetings with program leadership - reporting metrics, project status, and risks
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals
- Responsible for continued management of contractual terms for life of program, while forecasting budget and ensuring revenue recognition
Strategic Account Manager
Availity, LLC
04.2016 - 05.2019
- Managed a large portfolio of strategically identified payers/health plans, including all projects, implementations, and sales enablement opportunities, to deepen the Availity relationship
- Served as the primary point of contact for all account-related matters, building trust with key decision-makers.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Internally managed and prioritized work efforts with Product Owners and their teams to deliver the best solution for the payer customer, meeting agreed upon timelines and milestones
- Effectively manage all aspects of the re-contracting process with existing customers, including pricing, proposal, administrative functions, negotiations, and customer presentations
- Proactively build, maintain, and expand relationships with our strategic payer partners to advance the direction of Availity in the Healthcare Information Exchange market.
Education
Bachelor of Arts - Communication and Marketing
Flagler College
St. Augustine, FL01.2006
Skills
- Microsoft Office Suite Proficient
- Workday, Salesforce, TaskRay, Jira, SmartSheet, and Confluence expertise
- Talent strategy, retention, coaching
- Strategic and roadmap planning
- Effective communication
- Scope management and risk mitigation
- Process/change management
- Data Analytics
- Leveraging AI in the workplace
- Growth mindset
- Customer satisfaction
- Emotional intelligence
Certification
Projected PMP Certification, 01/26
Timeline
Manager, Health Plan Delivery Services
Availity
11.2024 - Current
Sr. Program Manager, Strategic Health Plan Delivery Services
Availity, LLC
05.2019 - 11.2024
Strategic Account Manager
Availity, LLC
04.2016 - 05.2019
Bachelor of Arts - Communication and Marketing
Flagler College