Maureen Rhoads
GRAND RAPIDS,MI
Summary
Dynamic professional with a strong background in office administration and customer service. Proven ability to manage complex workflows and enhance client satisfaction through effective communication. Skilled in data entry and appointment scheduling, consistently delivering high-quality support while maintaining a focus on operational excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dining Services Associate
Clark Retirement Community
Grand Rapids, Michigan
01.2020 - Current
- Delivered friendly customer service through positive conversations with residents and guests.
- Entered orders into POS terminals, split bills, and calculated totals.
- Assisted residents courteously with dining requests during meal service.
- Collaborated with team members to enhance service quality to provide high-quality resident service.
- Maintained service station readiness by restocking cups, napkins, and condiments.
- Maintained clean dining areas in line with health and safety standards.
- Delivered food orders promptly and courteously.
Authorization Coordinator/ Administrative assistant
Merakey
Grand Rapids, MI
11.2021 - 06.2026
- Completed weekly billing for services provided.
- Managed authorization request workflow, routing documents and tracking progress.
- Performed administrative support tasks, including filing, copying, scanning, and faxing.
- Updated spreadsheets and other file tracking systems.
- Explained daily processes and procedures to new hires to support job understanding.
- Managed schedule for Merakey program staff and clients.
- Answered phones and routed inquiries.
- Entered client information into Merakey records and tracking systems.
- Processed mail, invoices, and office forms for Merakey operations.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Handled confidential documents in organized manner according to established protocol.
- Maintained office supply inventory by checking stock levels.
- Assisted with special event planning by arranging catering, securing venues, and ordering promotional materials.
- Verified insurance eligibility for patients by contacting appropriate parties.
Receptionist
EGR Dental
Grand Rapids, Michigan
03.2021 - 08.2021
- Helped welcome EGR dental patients and manage front desk check-in procedures.
- Helped schedule patient appointments using dental office calendar and reminder systems.
- Answered incoming calls and directed questions to appropriate dental staff.
- Coordinated appointment confirmations, cancellations, and follow-up communications.
- Supported EGR dental team with daily reception and office tasks.
Server
Tavern On The Square
Grand Rapids, Michigan
07.2019 - 10.2020
- Supported busy customer flow by providing quick, polite service.
- Greeted guests, answered questions, and suggested specials to help boost sales.
- Prepared dining area and replenished supplies during opening and closing tasks.
- Worked with hosts, bussers, and kitchen staff to coordinate orders and service.
- Used POS systems to enter orders, split bills, and total checks.
Caregiver
Great Lakes Caring
Grand Rapids, Michigan
01.2018 - 07.2019
- Assisted with bathing, dressing, grooming, and other daily living activities.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications on a timely basis following care plan instructions.
Education
Associate of Arts - Human Services
Grand Rapids Community College
Grand Rapids, MI01-2020
Associate of Arts - Human Services
Muskegon Community College
Muskegon, MI04-2015
High School Diploma -
Montague High School
Montague, MI06-2010
Skills
- Office administration
- Appointment scheduling
- Data entry
- Food safety
- Hospitality service expertise
- Interactive communication skills
- Adaptive learning
- Customer service focus
Personal Information
Title: Authorization Coordinator/ Administrative assistant
Certification
- Safety Care 2025
- First Aid 2025
- Mental Health First Aid 2014
- ServSafe 2012
Timeline
Authorization Coordinator/ Administrative assistant
Merakey
11.2021 - 06.2026
Receptionist
EGR Dental
03.2021 - 08.2021
Dining Services Associate
Clark Retirement Community
01.2020 - Current
Server
Tavern On The Square
07.2019 - 10.2020
Caregiver
Great Lakes Caring
01.2018 - 07.2019
Associate of Arts - Human Services
Grand Rapids Community College
Associate of Arts - Human Services
Muskegon Community College
High School Diploma -
Montague High School