Summary

Overview

Work History

Education

Skills

Affiliations

Timeline

Maureen Silva

Waipahu,HI

Summary

Friendly Analytical Client Advisor proudly offering expertise. Performing a wide variety of tasks. Superb oral and written communication skills, great with follow up, will work a flexible schedule, including weekends, and evenings with multi-year background working in flooring, installation, maintenance and construction.

Understanding and relating to customer's feelings and perspectives. problem solving, identifying solutions for projects effectively and efficiently.

Staying calm and composed especially when dealing with challenging situations.

Overview

23

23

years of professional experience

Work History

Client Advisor

American Floor and Home

Honolulu, HI

11.2001 - Current

Participated in team meetings to discuss strategies for improving customer experience.
Assisted in the onboarding process for new clients by gathering information and providing guidance.
Processed payments accurately and efficiently according to established guidelines.
Analyzed customer data to generate reports on trends and insights.
Advised clients on product features and benefits best suited for their individual needs.
Developed relationships with clients through regular communication and follow-up.
Identified client needs and provided tailored solutions.
Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
Provided customer service to clients, including answering questions and resolving issues.
Managed customer complaints effectively by utilizing problem solving skills.
Created marketing materials such as brochures, flyers, emails. to promote products and services.
Generated sales leads by attending industry events and networking opportunities.
Kept confidential client information properly protected and only used for official purposes.
Recommended strategies to clients to help achieve financial goals.

Education

High School Diploma -

Honolulu Community College

Honolulu, HI

06-1979

Skills

Money Handling
Referral Coordination
Product Promotion
Service Level Agreements
Consultative Selling

Loan Processing Management
New Account Setup
Client interaction
Customer consultations
Relationship Management

Affiliations

I have awards for achieving over a million in sales. I have been recognized in the 'million dollar club' for years.
Awards/certificates in customer service training and product training.
End of year accomplishments
End of year performance 8 and above using a scale of 0-10 (zero being not good and 10 being excellent).

Timeline

Client Advisor

American Floor and Home

11.2001 - Current

High School Diploma -

Honolulu Community College