Maureen Smith
San Leandro,CA
Summary
Dedicated professional with a strong commitment to fostering positive change in community mental health environments, focusing on supporting adults, youth, and individuals impacted by the criminal justice system, complemented by a diverse background spanning administrative support, community resource coordination, and legal facilitation. Passionate about providing comprehensive mental health services and resources to promote rehabilitation and empowerment. Keen to facilitate growth and resilience in individuals transitioning from incarceration to community integration through meaningful program experiences. Skilled in building supportive relationships, advocating for client needs, and collaborating with diverse stakeholders to promote positive outcomes. Proven track record of meeting deadlines, implementing streamlined processes, and enhancing operational efficiency. Capable of facilitating discussions, fostering a supportive environment, and promoting participant engagement.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Student Community Resources Assistant
California State University East Bay (Project Rebound)
10.2023 - 05.2024
- Manage referrals for incoming program participants with precision and efficiency
- Uphold confidentiality standards following the Health Insurance Portability and Accountability Act (HIPAA)—source affordable housing options for re-entry clients with diligence and resourcefulness
- Cultivate positive relationships with community members and clients
- Organize events on campus and across different states and frequently visit other colleges.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Delivered presentations at conferences and workshops, sharing best practices in reentry coordination with industry professionals.
- Served as an advocate for clients within the criminal justice system, ensuring access to necessary resources and support services.
Intern-Law Facilitator
FLY (Fresh Lines for Youth)
08.2023 - 12.2023
- Engaged and supported youth experiencing housing insecurity while pursuing their education
- Facilitated transitional housing assistance, identifying affordable housing solutions for former foster youth
- Collaborated with legal professionals and advocacy groups to ensure the delivery of accurate and updated information in workshops.
- Participated in workshops and presentations related to projects to gain knowledge.
Administrative Assistant
Golden Gate Regional Center
01.2019 - 01.2021
- Generated PDF files, maintained calendars, and meticulously organized records into the database for streamlined processing
- Executed housing searches for a substantial caseload of patients with efficiency and attention to detail
- Collaborated closely with social workers in school districts to facilitate the processing and acquisition of crucial information.
Administrative Assistant | Call Center Representative
Robert Half Incorporation
01.2015 - 01.2019
- Managed diverse administrative tasks efficiently, including meticulous filing duties to ensure proper organization and storage of documents
- Oversaw high-volume health benefits call center, providing exceptional customer service and support to clients
- Collaborated with team members to identify areas for improvement and implement solutions, contributing to the overall effectiveness of administrative and call center operations.
Education
Bachelor of Arts - Political Science (pre-law)
California State University, East Bay
Hayward, CA05.2024
Associate of Arts - Paralegal Studies
Merritt Community College
Oakland, CA05.2022
Associate of Arts - Social & Behavioral Sciences
Merritt Community College
Oakland, CA05.2022
Skills
- Legal Research
- Health Plan Benefits
- Community Reintegration
- Client Support & Advocacy
- Case Briefs
- Program Planning & Coordination
- Case Management/Conflict
- Resource Connection
- Leadership & Team Management
- Interpersonal Communication
- Group & Workshop Facilitation
- Participant Engagement
- LexisNexis
- Case text
- Westlaw
- Google Docs
Certification
- Certificate of Achievement in Paralegal Studies, Merritt Community College, Oakland, CA
- Certificate in Healthcare in Administrative Assisting, Western Career College, Sacramento, CA
Accomplishments
- Certificate of Academic Achievement for Women’s Conference Presentation, California State University East Bay, (2024)
Affiliations
- Pi Sigma Alpha Political Science Honor Society
Timeline
Student Community Resources Assistant
California State University East Bay (Project Rebound)
10.2023 - 05.2024
Intern-Law Facilitator
FLY (Fresh Lines for Youth)
08.2023 - 12.2023
Administrative Assistant
Golden Gate Regional Center
01.2019 - 01.2021
Administrative Assistant | Call Center Representative
Robert Half Incorporation
01.2015 - 01.2019
Bachelor of Arts - Political Science (pre-law)
California State University, East Bay
Associate of Arts - Paralegal Studies
Merritt Community College
Associate of Arts - Social & Behavioral Sciences
Merritt Community College
- Certificate of Achievement in Paralegal Studies, Merritt Community College, Oakland, CA
- Certificate in Healthcare in Administrative Assisting, Western Career College, Sacramento, CA
Typing Speed
50wpm
Typing Speed
50wpm
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