MAUREEN TENDO
Austin
Summary
Results-driven marketing and sales professional skilled in generating qualified leads and fostering client relationships. Proven track record in delivering exceptional customer experiences across diverse hospitality and promotional environments.
Overview
2
2
years of professional experience
Work History
Guest Experience Specialist
Devil May Care
12.2025 - Current
- Elevated guest experiences through personalized service and attention to detail.
- Fostered client loyalty by developing strong connections and understanding individual needs.
- Collaborated with management and team members to enhance service delivery and guest satisfaction.
Marketing & Event Brand Representative
NCV Marketing Agency
09.2024 - Current
- Delivered hospitality and promotional support for corporate, nightlife, and private events, enhancing guest experience.
- Supported event marketing initiatives and engaged guests, contributing to positive event atmosphere.
- Coordinated event operations and customer interactions.
- Received recognition for reliability and professionalism, fostering strong relationships with clients and attendees.
Customer Service Representative
Southwest Airlines
09.2024 - 05.2026
- Assisted customers with flight bookings and travel inquiries.
- Resolved ticketing issues and handled cancellations efficiently.
- Facilitated smooth check-in processes for travelers at the airport.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Marketing Representative
Wyndham Resorts
11.2024 - 07.2025
- Established strong rapport with prospective clients, enhancing engagement and trust.
- Generated and qualified leads, resulting in increased attendance for vacation ownership presentations.
- Consistently met performance and sales goals.
- Delivered exceptional customer experiences, contributing to positive client feedback and referrals.
Education
Bachelor of Science -
University of Phoenix
01-2027
Associate Degree - Mechanical Engineering
University of Texas at San Antonio
01-2024
Skills
- Guest engagement
- Customer service
- Client Relationship Management
- Customer retention
- Sales and Customer Acquisition
- Lead generation
- Event facilitation
- Relationship building
- Data analysis
- Time Management
- Safety protocols
Timeline
Guest Experience Specialist
Devil May Care
12.2025 - Current
Marketing Representative
Wyndham Resorts
11.2024 - 07.2025
Marketing & Event Brand Representative
NCV Marketing Agency
09.2024 - Current
Customer Service Representative
Southwest Airlines
09.2024 - 05.2026
Bachelor of Science -
University of Phoenix
Associate Degree - Mechanical Engineering
University of Texas at San Antonio