Maureen Thompson
Fernandina Beach
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
16
16
years of professional experience
Work History
Contract Recruiter
Lickety-Split AC Electrical & Plumbing
Jacksonville, FL
01.2026 - 04.2026
- Led recruitment efforts, enhancing talent acquisition strategies for technical roles in HVAC and plumbing sectors.
- Utilized applicant tracking systems, increasing efficiency in candidate management and communication.
- Collaborated with hiring managers to create job descriptions that accurately reflect role requirements and expectations.
- Conducted thorough candidate interviews, assessing skills and cultural fit for diverse teams within the organization.
Client Operations Manager
Beeline
Jacksonville, FL
11.2021 - 11.2025
- Managed a 8M portfolio of high-revenue Enterprise client accounts
- Collaborated with cross-functional teams to develop customized solutions that addressed clients' specific business needs and challenges
- Provided strategic guidance to clients on industry trends, market insights, and best practices to drive their business growth
- Conduced regular business reviews with clients to ensure customer satisfaction, identify areas for improvement, and uncover expansion opportunity ;
- Main point of contact for escalations or critical issues raised by clients, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Utilized CRM software to track sales activities, manage pipeline, forecast revenue projections accurately, and generate reports for senior leadership
Staffing Manager
Randstad
Jacksonville, FL
11.2019 - 10.2021
- Built strong relationships with hiring managers to understand their staffing needs and provide effective solutions
- Managed full cycle recruiting process including sourcing, screening, interviewing, and onboarding of new hires
- Utilized applicant tracking system to streamline the hiring process and maintain accurate candidate records
- Collaborated with HR team to ensure compliance with all employment laws and regulations
- Conducted regular market research to stay updated on industry trends and competitor practices
- Led campus recruitment efforts by attending career fairs and establishing partnerships with universities/colleges
- Created interview guides for hiring managers to ensure consistent evaluation of candidates' qualifications
- Negotiated offers with selected candidates, considering salary expectations, benefits packages, and relocation assistance if applicable
- Provided guidance and support to hiring managers throughout the selection process, ensuring a positive candidate experience
- Conducted background checks and reference checks on potential hires as part of due diligence process
- Managed relationships with external recruitment agencies/vendors when necessary for specialized positions or high-volume hiring needs
- Participated in workforce planning meetings to align staffing needs with business goals
- Collaborated with department heads on succession planning strategies for key roles within the organization
On-Site Project Manager
The Imagine Group, LLC
Jacksonville, FL
09.2017 - 11.2019
- On-site customer support driving printing solutions by developing new opportunities and cultivating existing account(s) including but not limited to the below responsibilities:
- Develop lateral and upward relationships within the client ; Identify new opportunities and provide strategy to successfully transition them to IPS; Create solution oriented proposals that meet or exceed the requirements of the opportunity; Manage day-to-day contact with clients including billing, fulfillment, timelines, quantity changes, shipping questions, proof reviews and inventory management; Work with the clients on delivery including order of priority, quantity changes and/or last minute changes. Also work with clients to address and resolve any and all quality control issues that may arise. Communicate/manage issues(s) resolution internally and externally; Work with internal team members to track and record orders prior to production.
- Participate in team meetings to discuss/resolve billing issues or concerns including accounts receivable and payment schedule; Attend scheduled sales meetings and participate in training to continuously improve client sales and relationships.
Account Manager, Commercial Print
Drummond Press
Jacksonville, FL
03.2015 - 09.2017
- Developed and maintained effective communication with internal and external customers to facilitate the process of ordering, manufacturing and shipping of customers' orders. Worked with vendors and internal departments, where necessary, to ensure the supply of specified materials needed to manufacture orders. Responsible for creation of specifications and factory orders used by the plant to manufacture the customer orders in a timely manner. Receives, processes and monitors the progress of customer's orders placed directly from the customer. Communicates any issues or problems that may arise that would jeopardize the plant's ability to meet the customer's need. Handles customer complaints through the customer satisfaction processes in place. Maintains accurate and up-to-date files on specifications, estimates, order history and invoicing.
Account Manager, Packaging
Rex Corporation
Jacksonville, FL
11.2009 - 03.2015
- Similar duties (same industry) of Account Executive at International Paper with the addition of production planning, project management for Food & Beverage and Pharmaceutical customers
Education
Bachelor's - Business Administration/Management
Quinebaug Valley Comm. Technical College
Danielson, CT01.2000
Skills
- Vulnerability assessment
- Systems & applications support
- Strategic partnerships
- Smartsheet
- HIPAA
- Writing skills
- B2B
- Consulting firm experience
- Customer support
- Performance dashboards
- Microsoft Teams
- Sales experience within tech
- IT
- Customer retention
- Data-driven decision making
- Presentation creation
- Warehouse experience
- Marketing operations
- Change management
- Analytics
- Supervisory control and data acquisition (SCADA)
- Training & development
- Google Suite
- Retail sales
- Management
- Upselling
- Software training
- SAP ERP
- Typing
- Client services
- Operations management
- Grammar Experience
- Business development
- Cybersecurity
- Software sales
- Continuous improvement
- Growing experience
- HRIS
- Leadership
- AI
- Relationship management
- Product demos
- Enterprise sales
- Help desk systems
- Telemarketing
- Enterprise software
- Cross-functional communication
- Financial software
- Resource allocation
- Cloud-based systems
- Accounts payable
- Data quality management
- Project timeline management
- Visio
- Team development
- Oracle
- Power BI
- Product management
- Hospitality
- Google Sheets
- Microsoft Powerpoint
- Revenue growth
- NetSuite
- As400
- Client services experience within consulting industry
- Editing
- Data analytics tools
- Marketing
- Technical Proficiency
- Software installation
- Technical troubleshooting support
- Recruiting
- Microsoft Office
- Data analysis skills
- Sales
- Account management
- Conflict management
- Microsoft Word
- Software troubleshooting
- Customer relationship building
- Data interpretation
- Content development
- ServiceNow
- Managing customer accounts
- Microsoft Access
- Social media management
- CRM system proficiency
- SharePoint
- Salesforce
- Event marketing
- Consultative selling
- Digital marketing
- Process Improvement
- Windows
- HubSpot
- B2B sales
- Client relationship development
- SaaS
- Cross-functional collaboration
- Recruiting and sourcing
Timeline
Contract Recruiter
Lickety-Split AC Electrical & Plumbing
01.2026 - 04.2026
Client Operations Manager
Beeline
11.2021 - 11.2025
Staffing Manager
Randstad
11.2019 - 10.2021
On-Site Project Manager
The Imagine Group, LLC
09.2017 - 11.2019
Account Manager, Commercial Print
Drummond Press
03.2015 - 09.2017
Account Manager, Packaging
Rex Corporation
11.2009 - 03.2015
Bachelor's - Business Administration/Management
Quinebaug Valley Comm. Technical College