Maureen Wilson
Mt. Pleasant,SC
Summary
Results-driven housekeeping manager with expertise in staff training, schedule coordination, and proactive problem-solving. Proven ability to maintain high cleanliness standards and enhance guest satisfaction in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Housekeeper
Cambria Hotel
Mt Pleasant, SC
07.2026 - Current
- Cleaned guest rooms and common areas to maintain hotel standards.
- Replenished supplies and amenities in guest bathrooms and kitchens.
- Sanitized high-touch surfaces to ensure guest safety and hygiene.
- Organized linens and towels for efficient room preparation.
Housekeeping Manager
Hyatt Place
Mt Pleasant, SC
08.2020 - 06.2026
- Managed daily housekeeping operations to ensure high cleanliness standards.
- Trained and supervised housekeeping staff on best practices and procedures.
- Coordinated inventory management for cleaning supplies and equipment.
- Developed and implemented efficient cleaning schedules for guest areas.
- Conducted inspections to maintain quality assurance in all rooms.
- Addressed guest inquiries and resolved any housekeeping-related issues promptly.
- Ordered cleaning supplies and linens for daily operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
Merchandise Associate
Walmart
Mt Pleasant, SC
08.2019 - 10.2019
- Collaborated with team to maintain organized merchandise displays.
- Assisted customers in locating products and answering inquiries.
- Kept work areas professional, organized and clean.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
Housekeeper
Cambria Hotel
Mt Pleasant, SC
04.2019 - 10.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned guest rooms and common areas to maintain hotel standards.
- Assisted with laundry duties, including washing, drying, and folding items.
Housekeeping Supervisor
Secrets Resorts & Spa ,Montego Bay
Montego bay, Jamaica
02.2011 - 03.2019
- Supervised daily housekeeping operations to ensure clean guest accommodations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained and mentored staff on cleaning standards and procedures.
- Inspected rooms and public areas for cleanliness and maintenance needs.
- Developed schedules to optimize staffing levels during peak periods.
- Coordinated with other departments to maintain seamless guest services.
Education
High School Diploma -
Rusea's High School
Hanover , Jamaica06-1988
Skills
- Cleanliness standards
- Quality assurance
- Room preparation
- Inventory management
- Training staff
- Schedule management
- Attention to detail
- Customer service
Timeline
Housekeeper
Cambria Hotel
07.2026 - Current
Housekeeping Manager
Hyatt Place
08.2020 - 06.2026
Merchandise Associate
Walmart
08.2019 - 10.2019
Housekeeper
Cambria Hotel
04.2019 - 10.2019
Housekeeping Supervisor
Secrets Resorts & Spa ,Montego Bay
02.2011 - 03.2019
High School Diploma -
Rusea's High School