Maurica Smith
5173 Bristol Rock Rd.
Summary
Motivated and results-driven Team Leader with a proven track record of successfully managing and inspiring teams to achieve organizational goals. Skilled in communication, problem-solving, and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
TEAM LEADER
HCA Parallon
07.2021 - 12.2025
- Led team of five in successfully completing projects ahead of schedule.
- Trained team members in new software, resulting in increased productivity.
- Delegated tasks effectively, ensuring team met all deadlines and goals.
- Led team meetings to discuss project updates and workflow improvements.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
Technical Support Advisor
Convergys
Hazelwood
01.2017 - 07.2021
- Resolved technical issues for customers using troubleshooting protocols and tools.
- Documented customer interactions in the support ticketing system for future reference.
- Collaborated with team members to improve support procedures and service efficiency.
- Assisted customers with product setup and software installation processes.
COLLECTIONS AGENT
CMI Group
Dallas
05.2014 - 01.2017
- Reduced delinquency rates by implementing effective payment arrangements and follow-up procedures.
- Negotiated settlements with customers while maintaining positive relationships and professional demeanor.
- Utilized skip-tracing techniques to locate and contact hard-to-reach customers for account resolution.
- Conducted inbound and outbound calls to collect outstanding debts.
Education
HIGH SCHOOL DIPLOMA -
Parkway Central High School
Chesterfield, MoSkills
- Team management
- Problem-solving
- Communication
- Conflict resolution
- Decision-making
Timeline
TEAM LEADER
HCA Parallon
07.2021 - 12.2025
Technical Support Advisor
Convergys
01.2017 - 07.2021
COLLECTIONS AGENT
CMI Group
05.2014 - 01.2017
HIGH SCHOOL DIPLOMA -
Parkway Central High School