Maurica Walker

Transitioned to Texas post-retirement from UPS to pursue personal interests

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Oversaw daily operations of delivery routes, improving driver efficiency and performance.
• Coordinated logistics, ensuring timely package deliveries across multiple regions and enhancing service reliability.
• Trained and mentored new drivers on safety protocols and operational procedures.
• Monitored compliance with company policies and local transportation regulations, maintaining operational integrity.
• Resolved customer inquiries related to package deliveries promptly.
• Collaborated with management to formulate strategies for operational excellence.
• Supervised team scheduling and assignments to optimize coverage and meet operational needs.
• Managed maintenance and repair actions for team equipment and vehicles.

• Supervised daily operations of delivery routes, enhancing driver performance and ensuring efficiency.
• Coordinated logistics for timely package delivery across multiple regions, improving customer satisfaction.
• Trained new drivers on safety protocols and operational procedures.
• Conducted regular vehicle inspections to uphold safety standards and reliability.
• Resolved customer inquiries and issues regarding package deliveries promptly.
• Collaborated with management to develop strategies for operational excellence, driving continuous improvement.
• Reviewed accident reports and implemented measures to minimize risk of future incidents.
• Advised personnel on best practices for tool use and safety precautions on roads.

• Delivered packages in a timely manner while adhering to all traffic laws and regulations.
• Delivered packages efficiently across assigned routes.
• Transported and safely delivered items to prevent damage or loss.
• Transported heavy items from delivery vehicle to customer location, ensuring safe handling.
• Operated delivery vehicles safely and in compliance with regulations.
• Following all safety protocols while operating a motor vehicle during deliveries.
• Inspected vehicle daily and reported issues to schedule maintenance and repairs.
• Performing pre-trip inspections of assigned vehicles before starting routes.
• Collaborated with team members to optimize delivery schedules.
• Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
• Logged package delivery time in system for proof of delivery and to close orders.
• Obtained customer signatures for package deliveries, ensuring verification of receipt.
• Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
• Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
• Notified supervisors of inclement weather conditions impacting delivery operations.
• Reported accidents or incidents involving delivery personnel or company property immediately to supervisors or managers.
• Demonstrated professionalism and positive attitude in customer interactions.
• Ensuring compliance with local laws governing transportation of hazardous materials when applicable.
• Assisted in training new drivers on safety protocols and procedures.