Maurice Hall

• Implemented and managed data backup strategies, ensuring business continuity and disaster recovery readiness by safeguarding critical company data against loss, corruption, or cyber threats.
• Reduced system downtime by 90% through proactive monitoring, early threat detection, and rapid issue resolution, improving network stability and operational continuity.
• Optimized application performance by diagnosing and resolving system issues, reducing downtime by 60% while improving user satisfaction. Partnered with developers to implement updates and enhance system stability.
• Researched, evaluated, and integrated emerging technologies into SMZ’s IT infrastructure, identifying solutions that enhanced security, scalability, and overall system performance with my infrastructure modernization initiative.

• Performed in-depth diagnostics and root-cause analysis to troubleshoot and resolve hardware, software, and connectivity issues across Apple devices.
• Translated complex technical concepts into clear, actionable insights for customers, enhancing user understanding and optimizing device performance.
• Provided expert technical guidance and preventive maintenance recommendations, leveraging data-driven insights to improve device longevity and user experience.
• Collaborated with Apple’s engineering and product teams, relaying customer feedback to enhance diagnostic tools, support processes, and product improvements.

• Conducted regular equipment inspections, identifying potential issues early and ensuring prompt resolution to minimize disruptions to field operations.
• Assisted in the development of training materials for new hires; conducted workshops aimed at enhancing the overall skillsets within the team.
• Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.

Relevant Coursework : Quantitative Analysis

• Gained proficiency in statistical software and visualization tools, producing analytical reports and presenting data-driven insights.
• Applied quantitative analysis and risk assessment to design a community skate park, optimizing safety and usability through data-driven engineering models.
• Performed structural analysis and statistical modeling to determine optimal ramp slopes, integrating engineering principles and data-driven safety standards into the park’s design.
• Collaborated with design and engineering teams, aligning project specifications with regulatory safety guidelines and community needs.
• Presented research-backed recommendations to local government officials, delivering data-driven insights that influenced final design decisions and ensured the park’s usability and risk mitigation.