Maurice Alston
Philadelphia,PA
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
19
19
years of professional experience
Work History
Senior Manager
T-Mobile
01.2017 - Current
- Provide full operational and revenue leadership for high-volume retail environments, driving sustained year-over-year growth.
- Execute strategic sales initiatives that improve conversion rates, attachment metrics, and overall profitability.
- Lead, coach, and develop cross-functional teams while establishing stretch goals and performance accountability frameworks.
- Utilize KPI dashboards and financial reporting tools to forecast trends, identify revenue gaps, and implement corrective strategies.
- Strengthen employee engagement and succession pipelines to ensure long-term operational stability and leadership continuity.
Relationship Manager
Bank of America
01.2016 - 01.2017
- Managed high-value client portfolios, delivering consultative financial solutions that expanded wallet share and retention.
- Surpassed sales and service performance benchmarks while maintaining strict compliance and risk governance standards.
Retail Sales & Leadership Roles
AT&T
01.2007 - 01.2015
- Advanced through progressive leadership roles within competitive wireless retail operations.
- Consistently ranked among top performers in revenue generation, customer acquisition, and accessory attachment.
- Developed frontline teams through structured coaching, operational discipline, and results-driven performance management.
Education
Bachelor of Science - Business Administration
Morgan State University
05.2007
Skills
- Revenue & Profit Growth
- Multi-Unit Operations
- Full P&L Ownership
- Strategic Sales Leadership
- KPI & Data Analytics
- Performance Coaching
- Talent Development
- Customer Retention Strategy
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Timeline
Senior Manager
T-Mobile
01.2017 - Current
Relationship Manager
Bank of America
01.2016 - 01.2017
Retail Sales & Leadership Roles
AT&T
01.2007 - 01.2015
Bachelor of Science - Business Administration
Morgan State University