Maurice Bradford
Mooresville,NC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
Work History
Operations Manager
ABM Industries
10.2018 - Current
- Develop and recommend the custodial operating budget and ensure the department operates within budget by controlling expenses.
- Maintain staff by recruiting, selecting and training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities.
- Guided Account Supervisors in performance management, staffing, recruitment, training, and HR compliance to enhance team effectiveness.
- Developed clear work standards to enhance operational efficiency.
- Evaluated and justified supplies and equipment purchases to optimize operational resources.
- Establish and maintain effective lines of communication with the client and facility personnel to ascertain that their needs and requirements are met per the contract.
- Maintained quality service by enforcing standards, resolving customer service issues, identifying trends, and recommending improvements.
- Demonstrate and promote company culture, values and management philosophy.
Customer Service
Mecklenburg County Admin II
05.2017 - 10.2018
- Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet people entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Evaluated customer information to determine eligibility for services based on established criteria.
- Transmit information or documents to customers, using computers, mail, or a fax machine.
- Organized and maintained physical and electronic records in an efficient filing system.
- Facilitated timely communication by preparing and delivering mail and messages within the organization.
- Provides administrative support to the department and ensures that routine activities are completed in a timely manner.
- Prepared responses to routine inquiries, ensuring timely communication and customer satisfaction.
- Performs general office duties, such as maintaining records, and managing database systems.
- Researched files and systems to provide accurate information for customer assistance.
- Coordinated and arranged appointments for clients and staff.
- Managed filing system for documents, records, and reports to ensure easy access.
- Gathered information from customers to determine service eligibility based on established criteria.
Building Services Supervisor III
Charlotte Mecklenburg Schools
Charlotte, NC
01.2015 - 05.2017
- Plan, prioritize, assign, supervise and review the work of staff involved in custodial operations.
- Evaluate operations and activities of custodial responsibilities; recommend improvements and modifications; prepare various reports on custodial operations and activities.
- Evaluated custodial operations and identified improvement opportunities; prepared reports to enhance efficiency and effectiveness.
- Trained new staff on proper use of cleaning chemicals and equipment, ensuring compliance with safety standards.
- Identified maintenance needs in assigned buildings and reported findings to management for timely action.
- Executed scheduled maintenance to prolong equipment lifespan. on equipment to maintain operational efficiency.
- Maintained cleanliness of facilities by washing windows and mirrors, replacing lights, adjusting shades, and sanitizing waste receptacles.
- Identified and reported maintenance needs in buildings, facilitating timely repairs and upkeep.
- Describe the organizational and operational consequences of the decisions made, including the impact on existing policies, procedures, goals, objectives and priorities.
Assistant Project Manager
Southern Management
04.2012 - 01.2015
- Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.
- Controlled supplies, equipment, and personnel to meet customer specifications and enhance service delivery.
- Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
- Managed quality control monitoring and safety programs, while ensuring adherence to standards across assigned buildings.
- Develop operational improvement plans and implement process changes within assigned buildings.
- Ensured compliance with company policies, procedures, and all federal, state, and local regulations, safeguarding operational integrity.
- Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
- Direct, coordinate, and evaluate personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
- Appraise performance; reward and discipline employees; address complaints, resolve problems, and terminate employees.
Building Service Supervisor I
Charlotte Mecklenburg Schools
Charlotte, NC
09.2006 - 04.2012
- Developed a tailored cleaning routine to meet specific needs of the school, improving overall cleanliness and organization.
- Executed custodial duties, including cleaning and sanitizing restrooms, sweeping, mopping, vacuuming, waxing, stripping, and polishing floors, ensuring a safe and hygienic environment.
- Prepared meeting spaces for events for conferences and meetings by moving and arranging furniture and equipment. furniture and equipment and set up rooms for conferences and meetings.
Assistant Manager
Budget Rental Car
Charlotte, NC
09.2005 - 08.2006
- Developed new employees and assessed performance of current employees, reported missing vehicles to Security promptly, proposed corrective action plans for performance concerns, maintained payroll and overtime records, proposed corrective action plans to support local market revenue, ensured filing system readiness for daily audits.
- Facilitated petty cash transactions to maintain operational efficiency.
- Worked at Independence location
Customer Service Supervisor
Budget Rental Car
Charlotte, NC
02.2003 - 09.2005
- Maintained all Quality Assurance standards, acquired new accounts, serviced existing accounts, organized counter duties, and monitored employee performance.
- Supervised and reviewed work to ensure complete and timely results.
- Built and supported employee and business relationships.
- Assisted customers at airport location
Education
Some College credits -
Queens University Of Charlotte
Some college credits -
Livingstone College
Salisbury, NCGED - General Education Program
Central Piedmont Community College
Charlotte, NCSkills
- Budget oversight
- Labor cost management
- Operational efficiency
- Quality control
- Contract compliance
- Workforce scheduling
- Staff supervision
- Employee training
Timeline
Operations Manager
ABM Industries
10.2018 - Current
Customer Service
Mecklenburg County Admin II
05.2017 - 10.2018
Building Services Supervisor III
Charlotte Mecklenburg Schools
01.2015 - 05.2017
Assistant Project Manager
Southern Management
04.2012 - 01.2015
Building Service Supervisor I
Charlotte Mecklenburg Schools
09.2006 - 04.2012
Assistant Manager
Budget Rental Car
09.2005 - 08.2006
Customer Service Supervisor
Budget Rental Car
02.2003 - 09.2005
Some College credits -
Queens University Of Charlotte
Some college credits -
Livingstone College
GED - General Education Program
Central Piedmont Community College