Maurice Christopher
Whirlpool
Oakland,TN
1
Certification
17
years of professional experience
Professional appliance technician with solid background in maintenance, repair, and troubleshooting of various household appliances. Strong focus on team collaboration ensures effective problem-solving and reliable outcomes. Skilled in diagnostics, electrical systems, and customer service, adaptable to changing needs and committed to achieving high-quality results.
Work History
Remote Appliance Tech Line Agent
1 Year- Remotely diagnosed appliance malfunctions using multimeters, diagnostic tools, and service manuals
- Repaired refrigerators, washers, dryers, and ovens following manufacturer specifications
- Walked technicians through diagnosing and tested components, verified performance, and confirmed safe operation after service
- Communicated repair findings, parts needs, and service recommendations to customers
Appliance Supervisor
1 Year 8 Months- Supervised appliance department workflows, ensuring consistent service quality and operational compliance.
- Trained associates on product knowledge, sales processes, and customer service standards.
- Coordinated daily merchandising, pricing updates, and floor presentation for appliance displays.
- Resolved customer concerns promptly, supporting smooth sales and delivery experiences.
Appliance Repair Technician
1 Year 11 Months- Communicated repair findings, parts needs, and service recommendations clearly to customers.
- Documented service calls, completed repairs, and inventory usage with accuracy.
- Calibrated and tested appliances after repair to confirm proper operation and reliability.
- Maintained organized service tools, parts inventory, and work vehicle for efficient field response.
Appliance Repair Consultant
1 Year 1 Month- Advised customers on wireless, TV, and internet solutions aligned with needs and service goals.
- Resolved billing, account, and service inquiries while maintaining accurate documentation.
- Troubleshot connectivity, equipment, and activation issues using structured diagnostic procedures.
- Identified retention opportunities and negotiated tailored options to reduce churn and preserve accounts.
Appliance Repair Technician
3 Years 1 Month- Diagnosed appliance malfunctions using multimeters, schematics, and systematic troubleshooting.
- Repaired refrigerators, washers, dryers, ovens, and dishwashers with manufacturer-approved procedures.
- Replaced defective motors, compressors, thermostats, belts, and control components.
- Inspected units for safety hazards, wiring defects, and performance issues before service completion.
Education
High School Diploma
Skills
Section 608 EPA TYPE 1
Certification
EPA TYPE 1
Timeline
Remote Appliance Tech Line Agent
Whirlpool
10.2025 - CurrentRead More
Appliance Supervisor
US Appliance
01.2020 - 09.2021Read More
Appliance Repair Technician
Ken's Appliance
10.2017 - 09.2019Read More
Appliance Repair Consultant
DISH
07.2016 - 08.2017Read More
Appliance Repair Technician
Chris Appliance Company
04.2010 - 05.2013Read More
Millington Central High School
High School Diploma
Read More