Maurice Chung
Miramar,FL
Summary
Dynamic leader with a proven track record at Broward College, excelling in customer focus and team supervision. Expert in fostering relationships and mentoring, with a flair for sales and marketing. Achieved significant improvements in team performance and customer satisfaction, demonstrating exceptional problem-solving and conflict resolution skills.
Overview
1
1
year of professional experience
Work History
Student Life Team Lead
Broward College
7200 Pines Blvd, Pembroke Pines, FL 33024
01.2024 - Current
- Provide excellent customer service to students.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Generate UGC content for social medial
- Manage the Student Life page
Retail Sales Associate
Best Buy
11450 Pines Blvd, Pembroke Pines, FL 33026
11.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Arts - Architectural And Building Sciences
Broward Col
7200 Pines Blvd, Pembroke Pines, FL 3302412-2025
High School Diploma -
Miramar High School
3601 SW 89th Ave, Miramar, FL 3302505-2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Relationship building
- Sales
- Marketing
- Problem-solving
- Team supervision
- Teamwork and collaboration
- Cash handling
- Client service
Timeline
Retail Sales Associate
Best Buy
11.2024 - 01.2025
Student Life Team Lead
Broward College
01.2024 - Current
Associate of Arts - Architectural And Building Sciences
Broward Col
High School Diploma -
Miramar High School