Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maurice Coleman

Dayton

Summary

Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills. Meticulous Order Entry Clerk bringing 10+ years of accurate data entry and account maintenance to fulfill my new role. Efficient and detail-oriented with demonstrated success in client satisfaction and retention. Ready to make the move over to the cybersecurity field.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Order Processing Specialist

Caterpillar
11.2022 - Current
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
  • Streamlined order processing procedures for increased efficiency and reduced errors.
  • Expedited urgent orders with prioritization and close communication with other departments.
  • Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
  • Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
  • Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.

Forklift Operator

Chewy
01.2021 - 10.2022
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Dock Leader

FHI Works
11.2019 - 11.2020
  • Enhanced dock productivity by implementing efficient loading and unloading procedures.
  • Streamlined operations for improved time management, overseeing daily shift schedules and task assignments.
  • Reduced docking times with effective communication and coordination between team members.
  • Ensured safety compliance, conducting regular inspections of equipment and facilities.

MATERIAL HANDLER/LEAD

DHL
01.2017 - 11.2019
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.

CREW

AAFES EXCHANGE
03.2014 - 11.2016
  • Customer service working the register as well as inventory control
  • Stocking shelves and ordering more products when they were low as well as new items for the store.

CALL CENTER REP/HELP DESK

West
09.2012 - 01.2014
  • Handled customer calls about account issues, as well as technical support with their devices
  • Also became a representative that took escalated calls from upset customers who needed additional help.

DOCK SUPERVISOR/CREW LEAD

EXPEDITORS INTERNATIONAL
02.2010 - 08.2012
  • Shipped and loaded freight headed locally and internationally
  • Delegated task for the crew to handle to make sure all trucks and other freight was delivered and maintained correctly.

Education

Certification - Scrum Master/ Network+/C+

Coursera
12.2023

Certification - Security+

Comptia
Online
09.2023

Certification - Dental Assisting

AUBURN UNIVERSITY
Online
11.2017

Associate of Applied Science - Fire Science

SINCLAIR COMMUNITY COLLEGE
09.2015

Skills

  • Organizational Skills
  • Microsoft Office Suite
  • Conflict Resolution
  • Process Improvement
  • Computer Proficiency
  • Data Analysis
  • Quality Assurance
  • Teamwork Orientation
  • Project Management
  • Data Entry Accuracy
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Multitasking Abilities
  • Data Entry Skills

Certification

  • CompTIA Security+
  • Forklift Certification.
  • Google Cybersecurity Professional
  • Google IT Support

Languages

Spanish
Limited Working

Timeline

Order Processing Specialist

Caterpillar
11.2022 - Current

Forklift Operator

Chewy
01.2021 - 10.2022

Dock Leader

FHI Works
11.2019 - 11.2020

MATERIAL HANDLER/LEAD

DHL
01.2017 - 11.2019

CREW

AAFES EXCHANGE
03.2014 - 11.2016

CALL CENTER REP/HELP DESK

West
09.2012 - 01.2014

DOCK SUPERVISOR/CREW LEAD

EXPEDITORS INTERNATIONAL
02.2010 - 08.2012

Certification - Scrum Master/ Network+/C+

Coursera

Certification - Security+

Comptia

Certification - Dental Assisting

AUBURN UNIVERSITY

Associate of Applied Science - Fire Science

SINCLAIR COMMUNITY COLLEGE

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