Maurice Cook
Elgin,South Carolina
Summary
Experienced Sales Supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Supervisor
Charter Communications, Time Warner Cable
West Columbia, SC
11.2020 - 12.2024
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Subject Matter Expert
Charter Communications
West Columbia, SC
12.2016 - 11.2020
- Sme(SUBJECT MATTER EXPERT)performs duties to help others develop skills for the business and increase performance to meet or exceed call center requirements.
- Retention Specialist manage to retain customer services.
- Meet daily sales goals by offering customers products and services.
Phone Banker
Wells Fargo Phone Bank
Columbia, SC
11.2015 - 12.2016
- Meet daily sales goals by offering customers products and services that may benefit them.
- Answer high volume incoming calls.
- Review account history and answer account questions.
Ford Technician
Lugoff Ford
Lugoff, SC
10.2013 - 11.2015
- Change oil/Change tires/etc.
- Provide friendly and expert customer service.
- Take customers to their residence if needed.
Technician/Salesman
Dick Smith Nissan
Columbia, SC
11.2014 - 01.2015
- Change oil, service brakes, transmission.
- Service batteries...etc.
- Provide friendly and expert customer service.
Tire/Lube Technician/Sales Associate/Inventory Management
Wal-Mart
Camden, SC
10.2011 - 11.2013
- Change tires/Change oil/ Change batteries/etc.
- Unloading Trucks/ Managing Inventory.
- Provide friendly and expert customer service.
Education
Certificate(s) - undefined
NADC Nashville Auto Diesel College
Nashville, TNSkills
- Provide coaching within peer group on tailoring the message to agents (side by side coaching and providing techniques to further improvement)
- SmE(Subject matter expert); includes motivating, tutoring, developing and leading new and existing employees
- Customer care
- Networking
- Relationship selling
- Responsible for closing and opening business and training peers on work ethics and procedures
- Experience in leadership
- Improvement plan knowledge
- Troubleshooting
- Team building
- Critical thinking
- Training & development
- Reliable & trustworthy
- Customer relationships
- Goal-oriented
Timeline
Sales Supervisor
Charter Communications, Time Warner Cable
11.2020 - 12.2024
Subject Matter Expert
Charter Communications
12.2016 - 11.2020
Phone Banker
Wells Fargo Phone Bank
11.2015 - 12.2016
Technician/Salesman
Dick Smith Nissan
11.2014 - 01.2015
Ford Technician
Lugoff Ford
10.2013 - 11.2015
Tire/Lube Technician/Sales Associate/Inventory Management
Wal-Mart
10.2011 - 11.2013
Certificate(s) - undefined
NADC Nashville Auto Diesel College