Maurice Eugene

• Evaluated systems configurations to fulfill user technological needs; delivered service related to hardware, software, network, and Microsoft OS applications for a 5-week project.
• Managing user accounts and permissions within Active Directory, internet browser troubleshooting, layer 1 network connectivity, DNS/IP address, and Root Cause analysis.
• Resolved and inspected email/exchange issues, application install/ readjusting, printer/network drive mapping, telephony issues, and desktop workstation issues. Identifying and mitigating risks like phishing and malware attacks.

Secret Cleareance

• Resolved and managed collaboration for Printer and VTC products and services, including troubleshooting, installing, configuring, field hardware support, and phone support; optimized process flow to improve response time.
• Created a solution by securing printing, scanning, and copying environment through user authentication with card readers, log-ins/passwords, and PIN codes to help reduce trouble tickets.

• Monitored daily support of workstation printers. Change cartridges, fix paper jams, toner replacements, troubleshoot and repair malfunctioning cartridges, printers, and copiers.
• Handled inventory control, including ordering and stocking supplies. Performed routine preventive maintenance checks on printers, cutting down inventory level by 10%.