Education as an IT Specialist
EDAG Production Solutions GmbH & Co. KG
08.2018 - 06.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.