Maurice Goolsby
Miami,United States
Summary
Dedicated and dependable professional with over 15 years of experience in customer service, team leadership, and healthcare support. Proven background as a McDonald’s Manager, leading daily operations, supervising staff, and ensuring excellent customer satisfaction. Additional experience as a Lifeguard with Parks and Recreation, maintaining safety and public assistance, and as a Home Health Aide providing compassionate direct care to clients. Graduate of Lindsey Hopkins Technical College. Known for strong work ethic, reliability, and ability to adapt to fast-paced environments while delivering quality service.
Overview
18
18
years of professional experience
Work History
Team Member
Wendys Restaurant
Miami, FL
05.2023 - Current
- Managed team performance, providing training and mentorship to enhance service delivery.
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Developed strategies to improve customer satisfaction and streamline service processes.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to maintain efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Home Health Aide
Direct Care
New York, NY
04.2019 - 04.2023
- Assisted clients with daily living activities to enhance independence and well-being.
- Monitored and documented vital signs, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Coordinated care plans with families and medical staff to ensure comprehensive support.
- Maintained a clean and safe environment, adhering to health and safety regulations consistently.
- Educated clients on medication management, promoting adherence to prescribed regimens.
- Supported mobility assistance for clients, ensuring safe transportation within the home environment.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Manager
McDonald's
Miami
04.2008 - 12.2019
- Managed team performance, providing training and mentorship to enhance service delivery.
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Developed strategies to improve customer satisfaction and streamline service processes.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to maintain efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Lifeguard
Park And Recreation
Miami, FL
04.2015 - 04.2018
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, administering first aid as needed.
- Educated patrons on pool rules and safety procedures.
- Conducted regular inspections of pool facilities for cleanliness and safety hazards.
- Assisted in organizing recreational events to enhance community engagement.
- Collaborated with team members to maintain efficient operations during peak times.
- Developed and implemented strategies for improving patron safety awareness programs.
Education
High School Diploma -
Miami Senior High School
Miami, FL07.2003
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Product knowledge
- Relationship building
- Team building
- FLUENT IN LANGUAGE
- Sales and marketing
- Chemical handling
- POS systems
- Decision-making capacity
- Hospitality and accommodation
- Multitasking
- Active listening
Timeline
Team Member
Wendys Restaurant
05.2023 - Current
Home Health Aide
Direct Care
04.2019 - 04.2023
Lifeguard
Park And Recreation
04.2015 - 04.2018
Manager
McDonald's
04.2008 - 12.2019
High School Diploma -
Miami Senior High School