MAURICE GRANT
Phoenix,Arizona
Summary
Client-focused professional specializing in financial services and business implementation. Successfully managed multiple client onboarding projects, ensuring seamless experiences and operational efficiency. Strong communication and problem-solving skills foster robust client relationships and drive process improvements.
Overview
9
9
years of professional experience
Work History
Implementation Advisor
Bank Of America
Phoenix
11.2024 - Current
- Serve as the primary point of contact during implementation, ensuring a seamless client experience from initiation through completion.
- Managed multiple client implementations simultaneously, maintaining accuracy and meeting service expectations to enhance client satisfaction.
- Partnered with small business clients throughout West Coast to onboard and implement banking products and services, ensuring tailored solutions meet client needs.
- Build and maintain strong client relationships through proactive communication and problem-solving.
- Coordinate with internal partners to facilitate account setup, product activation, and issue resolution.
- Provide guidance and education on banking platforms, products, and operational processes.
- Coordinated system implementations for banking software across multiple departments, facilitating collaboration and streamlining processes.
- Analyzed user feedback to identify areas for process improvement and enhancements.
- Client-focused professional with experience in financial services, business implementation, operations, and customer relationship management. Proven ability to guide clients through onboarding and implementation processes, manage multiple projects simultaneously, and collaborate across teams to deliver exceptional service. Strong communication, problem-solving, and organizational skills.
Collections Specialist
Greensky
Phoenix
11.2023 - 09.2024
- Resolved past due accounts through effective communication and problem-solving.
- Maintained proactive contact with customers to ensure timely settlement payments.
- Negotiated settlement amounts for charged off accounts to facilitate recovery.
- Received and managed inbound and outbound calls.
- Working in Microsoft office to organize past due accounts and settlement options for customers.
- Supported management by coordinating various project tasks to align with company goals. to further company goals.
Personal Loan Specialist
Discover
Phoenix
11.2022 - 11.2023
- Collaborated with supervisor to develop and implement outreach and marketing program, enhancing visibility and engagement for assigned loan portfolios.
- Conducted meetings with realtors and builders to generate new business opportunities for assigned Loan Consultant / Sales Manager.
- Provided estimated worksheets and rate quotes to prospective borrowers.
- Reviewed loan and collateral documents and loan packages to ensure compliance with bank's security interests and established policies.
- Assisted Loan Consultant / Sales Manager with identified CRM activities.
- Supported application packaging for bankers and managers.
- Assisted with releasing the loans in workflow.
Productivity Specialist
GoDaddy
Phoenix
12.2021 - 11.2022
- Reviewed and coordinated marketing strategies, enhancing brand visibility and supporting business growth.
- Collected and analyzed market information to stay ahead of industry trends.
- Evaluated profitability margins and buyer trends to optimize inventory and floor plans, aligning with seasonal shopping patterns.
- Orchestrated customer policy renewal and facilitated sales of new policies and investments for retention purposes.
- Negotiated pricing, warranty, terms, and conditions to close sales deals.
- Presented company products to potential and existing customers, addressing inquiries and concerns.
- Assisted customers in website and SSL-related matters, ensuring smooth and secure online presence.
- Troubleshot and resolved email (Microsoft & Workspace) issues.
Customer Engagement Specialist
Consumer Cellular
Phoenix
05.2020 - 11.2021
- Managed customer inquiries, complaints, billing questions, and payment requests to enhance customer satisfaction.
- Facilitated service changes, recommended options, and scheduled installations for phone, fax, and computer systems to optimize customer experience.
- Provided detailed and accurate accounts of customer interactions for audit prevention.
- Consistently met and exceeded supervisor expectations through proactive engagement and problem-solving.
- Received monthly awards for commitment to acting above and beyond for customers.
Customer Service & Technical Support
Asurion
Phoenix
11.2018 - 05.2020
- Handled customer service and technical support tasks for major cellular phone carriers in a fast-paced environment, ensuring customer satisfaction.
- Deescalated customer issues and managed challenging situations with diplomacy and professionalism, contributing to improved customer retention.
- In-depth understanding of electronic devices with the ability to educate users of various skill sets.
- Achieved top sales consultant for company for four consecutive months (top ten in Sales).
- Led team meetings and trained new employees, facilitating seamless onboarding and enhancing team collaboration.
- Demonstrated expertise in cash handling and meeting deadlines with exceptional organizational skills.
Operations Specialist
Grub Hub
Philadelphia
10.2017 - 10.2018
- Ensured smooth day-to-day operations focused on timely delivery through real-time data, warning indicators, and dispatching maps.
- Proactively identifying and preventing potential delivery issues.
- Coordinated tasks for efficient completion within set deadlines, emphasizing attention to detail.
- Facilitated clear communication among diners, drivers, and restaurants to enhance service quality.
- Adjusted strategies in response to unexpected challenges in a fast-paced environment. in a demanding environment.
Retail Sales Manager
Philadelphia Phillies
Philadelphia
04.2017 - 10.2018
- Managed daily operations for a high-volume retail store within the stadium.
- Developed merchandising and loss-control strategies, enhancing store performance.
- Maintained exceptional service standards to ensure a positive customer experience.
- Supervised and guided staff, fostering a high-performance team environment.
- Organized store operations, streamlining responsibilities among personnel.
- Inspected store areas and resolved any issues in a timely manner.
- Addressed customer complaints and provided satisfactory resolutions.
Education
B.S. - Communications & Media
Neumann University
01-2012
Skills
- Loan processing
- Product implementation
- Banking software
- Client onboarding strategy
- Account management
- Client management
- Project management
- Process improvement
- Operational efficiency
- Data analysis
- Time Management
- Customer Service
- Issue resolution
- Relationship management
- Interpersonal communication
- Team collaboration
- Problem solving
- Communication effectiveness
- MS Office proficiency
- Microsoft Office Suite
- Slack
Timeline
Implementation Advisor
Bank Of America
11.2024 - Current
Collections Specialist
Greensky
11.2023 - 09.2024
Personal Loan Specialist
Discover
11.2022 - 11.2023
Productivity Specialist
GoDaddy
12.2021 - 11.2022
Customer Engagement Specialist
Consumer Cellular
05.2020 - 11.2021
Customer Service & Technical Support
Asurion
11.2018 - 05.2020
Operations Specialist
Grub Hub
10.2017 - 10.2018
Retail Sales Manager
Philadelphia Phillies
04.2017 - 10.2018
B.S. - Communications & Media
Neumann University