Maegan Swain
North Richland Hills
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
Work History
Loan Advisor/Sales Team Leader
Open Road Lending
Fort Worth
04.2022 - Current
- Customer service leader
- Open/close the store
- Assisted clients in understanding loan options and requirements.
- Evaluated client financial information for loan eligibility decisions.
- Guided customers through the loan application process efficiently.
- Collaborated with underwriting teams to ensure timely processing.
- Maintained accurate records of loan applications and client interactions.
- Provided training and mentorship to junior loan advisors and staff.
- Provided guidance and advice on loan options to customers.
- Verified customer information for accuracy and completeness in loan applications.
- Assisted customers with questions or issues related to their existing loans or loan applications.
- Worked closely with underwriters to ensure that all documentation is accurate before submitting it for approval.
- Managed customer portfolios and provided regular updates regarding changes in the marketplace that may affect them.
- Negotiated terms of loans with customers to ensure a fair agreement was reached between both parties.
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Developed loan contracts and explained contract terms to clients.
- Approved or denied loan applications and explained reasoning behind decisions.
- Facilitated team meetings to share updates, address challenges, and strategize solutions.
- Established strong relationships with clients, ensuring satisfaction and repeat business opportunities.
Daycare Teacher
Juniors Junction
Fort Worth
01.2018 - 02.2020
- Created engaging lesson plans for diverse age groups and developmental levels.
- Facilitated daily activities promoting social, emotional, and cognitive growth.
- Managed classroom environment to ensure safety and positive behavior.
- Communicated effectively with parents regarding children's progress and needs.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Developed lesson plans and activities to engage children in learning.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Adapted teaching methods based on individual student needs.
- Observed behavioral issues to alert parents or guardians.
Cosmetologist
Sports Clips
North Richland Hills
01.2014 - 07.2016
- Hairdresser
- Up selling of products
- Customer service skills
- Keeping up with the hairstyles
- Keeping the salon clean and organized
- Customer service
- Open/close salon
- Key holder
- Provided exceptional haircuts and grooming services to clients in a fast-paced environment.
- Collaborated with team members to ensure efficient salon operations during peak hours.
- Maintained cleanliness and organization of workstations following health and safety standards.
- Advised clients on hair care products and services to enhance their grooming experience.
- Built strong relationships with clients to foster loyalty and repeat business at the salon.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Maintained accurate records of customer services provided.
Associate
Sally's Beauty Supply
North Richland Hills
10.2013 - 12.2015
- Kept the store clean and organized
- Open/close the store
- Manage the count of the money in registers
- Customer service
- Up selling of products
- Keeping up with the 'in style' products
- Using my knowledge of being a cosmetologist to my customers
- Assisted customers in selecting beauty products and provided expert recommendations.
- Managed inventory levels and organized product displays for optimal visibility.
- Trained new staff on customer service techniques and company policies.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Addressed customer inquiries and resolved issues in a timely manner.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
Cashier
Chick-fil-A
North Richland Hills
01.2012 - 11.2013
- Register
- Customer service
- Making sure dining area was clean
- Open/close store
- Maintained cleanliness and organization of the front counter and dining area.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Birdville High School
North Richland Hills, TXSome College (No Degree) - Associates of Buisiness
Tarrant County College
Fort Worth, TXSome College (No Degree) - Medical Field
Northwest Vista College
San Antonio, TXSkills
- Loan processing
- Financial evaluation
- Customer relationship management
- Documentation accuracy
- Team leadership
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Customer retention
- Applicant communication
- Loan structuring
- Task prioritization
- Team collaboration
- Customer service-focused
- Excellent communication
- Time management abilities
- Income evaluation
- Adaptability
- Business development
- Computer literacy
- 10-key data entry
- Data management
- Decision-making
- Self motivation
- Problem-solving abilities
- Refinancing Knowledge
- Client relationship management
- Sales negotiation
- Mentorship and training
- Active listening
- Merchandise upselling
- Product sales
- Customer service
- Call center experience
- Typing proficiency
- Money handling
- Multi-task management
- Sales expertise
- Computer proficiency
- Call center procedures
- Relationship building
- Inbound and outbound calling
- Stress management
- Call center operations
- High-energy attitude
- Documentation review
- Oral and written comprehension
- Client relationship building
- Loan closing
- Professional demeanor
- Payoff planning
- Loan servicing
- Loan origination
- Application review
- Credit history review
- Credit policies
- LoanMaster loan servicing
- Analytical and critical thinking
- Verbal and written communication
- Problem-solving aptitude
Timeline
Loan Advisor/Sales Team Leader
Open Road Lending
04.2022 - Current
Daycare Teacher
Juniors Junction
01.2018 - 02.2020
Cosmetologist
Sports Clips
01.2014 - 07.2016
Associate
Sally's Beauty Supply
10.2013 - 12.2015
Cashier
Chick-fil-A
01.2012 - 11.2013
Birdville High School
Some College (No Degree) - Associates of Buisiness
Tarrant County College
Some College (No Degree) - Medical Field
Northwest Vista College