Maurice Gray
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
Work History
LRT Operator
Metro Transit Authority
Houston, TX
03.2026 - 05.2026
- Operated light rail vehicles safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Communicated with dispatchers regarding schedule changes and passenger needs.
Operations Supervisor
Greyhound Lines, Inc.
Houston, TX
08.2021 - 12.2025
- Daily interaction with driver workforce. Interview, select, train, and manage driver workforce using DriveCam reporting and other tools
- Review manpower needs including managing driver dispatch for route personnel
- Ensure compliance with safety standards, adherence to all DOT and FMCSA regulations as well as electronic and paper DOT logs
- Manage employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails
- Ensure the following of the CBA to ensure proper handling of grievance process
- Trained new employees on operational procedures and customer service standards.
Customer Service Lead
Greyhound Lines, Inc.
St Louis, Missouri
04.2011 - 08.2021
- Provide scheduling, routing, transfer, and current fare information to customers
- Responsible for shipping duties including calculating shipping costs, forward/receiving shipping, package/baggage tracking etc.
- Assist with required shop reporting and documentation including bus bills, inventory, end of shift reports, bus servicing records etc.
- Schedule and coordinate bus fuelings, cleanings, and lavatory dumps
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Led customer service team to resolve passenger inquiries and complaints.
Meter Specialist
Advance Presort Service
St Louis, Missouri
- Used Pitney Bowes machines to add discounted rates to mail
- Sorted mail by zipcode before distributing mail to the post office to reduce workload
- Lowered postage costs by metering bulk mail
- Conducted routine meter inspections and maintenance for accuracy and reliability.
- Assisted in troubleshooting meter issues to ensure proper functioning.
- Collaborated with team members to streamline workflow processes and improve efficiency.
Education
McCluer High School
Florissant, MOSome College (No Degree) - Engineering Science
Saint Louis Community College
St. Louis, MOSkills
- Driver management
- Route optimization
- Safety compliance
- Employee performance
- Grievance handling
- Customer service
- Operations coordination
- Performance monitoring
- Dispatch management
- Problem solving
- Team leadership
- Training and development
- Effective communication
- Root-cause analysis
- Operations management
- Delegation
- Scheduling coordination
- Operational planning
- Employee engagement
- Staff supervision
- Safety oversight
References
References available upon request.
Timeline
LRT Operator
Metro Transit Authority
03.2026 - 05.2026
Operations Supervisor
Greyhound Lines, Inc.
08.2021 - 12.2025
Customer Service Lead
Greyhound Lines, Inc.
04.2011 - 08.2021
Meter Specialist
Advance Presort Service
McCluer High School
Some College (No Degree) - Engineering Science
Saint Louis Community College