Rebecca Richard
Milwaukee
Summary
I am a dedicated and detail-oriented professional with over 15 years of experience in customer service, leadership, operations management, and public interaction.
Demonstrated ability to maintain accurate records, communicate effectively with diverse populations, handle confidential information with discretion, and remain calm under pressure. Recognized for exceptional organizational skills, professionalism and commitment to following polices and procedures. Seeking to contribute as well as gain stronger skills.
Overview
18
18
years of professional experience
Work History
LRT Operator
Metropolitan Transit Authority of Harris County
08.2024 - 05.2026
- Maintained accurate operational records and incident reports.
- Communicated with dispatch and multiple departments to ensure efficient operations.
- Assisted hundreds of passengers while providing professional customer service.
- Responded calmly and appropriately during emergencies.
- Followed strict polices, procedures, and safety regulations.
- Resolved customer concerns while maintaining professionalism.
- Operated light rail vehicles safely and efficiently across designated routes.
- Monitored train schedules, ensuring timely departures and arrivals for passengers.
General Manager
TA Operating LLC
08.2008 - 06.2024
- Supervised daily business operations and staff.
- Maintained schedules, payroll, staffing, and personnel records.
- Prepared reports and maintained accurate business documentation.
- Ensured compliance with company policies and procedures.
- Assisted customers by resolving concerns professionally.
- Conducted employee training and performance evaluations.
- Managed budgets, inventory, and operational records.
- Worked with vendors and multiple departments while maintaining organized documentation.
Education
Diploma - Medical Billing And Coding
Everest Tech
Houston06-2006
High School Diploma - undefined
Royal High School
Brookshire05-2000
Skills
- Office Administration
- Data Entry
- Recordkeeping
- Public Relations
- Customer Service
- Microsoft Office
- Written Communication
- Scheduling
- Confidential Records
- Conflict Resolutions
- Team Leadership
- Time Management
- Organization
- Problem Solving
- Accuracy and Attention to Detail
Timeline
LRT Operator
Metropolitan Transit Authority of Harris County
08.2024 - 05.2026
General Manager
TA Operating LLC
08.2008 - 06.2024
High School Diploma - undefined
Royal High School
Diploma - Medical Billing And Coding
Everest Tech