Maurice Hobson
Atlanta,GA
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering several years of insurance experience.
Facilitates claims processing by cultivating productive relationships with insurers. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
09.2020 - Current
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Retention II/ License Insurance Agent
State Farm
09.2020 - 10.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Team Lead
Atlantic Union Bank
03.2018 - 09.2020
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promote positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
E-Channel Officer/Digital Channel Consultant
Atlantic Union Bank
03.2018 - 09.2020
- Managed multiple chats concurrently, ensuring timely responses while maintaining quality standards.
- Handled high volume of chats professionally, maintaining calm demeanor in challenging situations.
- Utilized strong multitasking abilities to simultaneously engage in online chat conversations, email correspondence, and internal communication channels to provide comprehensive support to customers and team members.
Education
BBA - Business Administration And Management
Liberty University
Lynchburg, VASkills
- Claims Investigation
- Policy Interpretation
- Claims
- Claims Processing
- Insurance Claims Reviewed
- Coverage Determination
- Insurance Coverage Verification
Certification
- CMA - Certified Medical Assistant
Timeline
Claims Associate
State Farm
09.2020 - Current
Retention II/ License Insurance Agent
State Farm
09.2020 - 10.2021
Team Lead
Atlantic Union Bank
03.2018 - 09.2020
E-Channel Officer/Digital Channel Consultant
Atlantic Union Bank
03.2018 - 09.2020
BBA - Business Administration And Management
Liberty University