Summary
Overview
Work History
Skills
Timeline
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Maurice Hopkins

Summary

Dynamic professional with a proven track record at both TD Bank and T-Mobile, excelling in account servicing and cross-selling techniques. Adept at enhancing customer relations and driving revenue growth through effective performance evaluation and compliance adherence. Recognized for maintaining cash drawer accuracy and resolving customer complaints with empathy, ensuring a superior banking experience.

Overview

10
10
years of professional experience

Work History

TELLER II

TD Bank
Bridgeport
02.2023 - Current
  • Processed customer transactions efficiently and accurately.
  • Maintained cash drawer accuracy and balanced at end of shifts.
  • Promoted bank services and cross-sold financial products to clients.
  • Assisted customers with account inquiries and product information.
  • Handled customer complaints with professionalism and empathy.
  • Ensured compliance with bank policies and regulatory requirements.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Operations Specialist/ Assistant Manager

T-mobile Express
Bridgeport
09.2015 - 01.2023
  • Evaluated performance and policies against metrics.
  • Tracked and analyzed reports to determine where improvements in business could be made.
  • Tracked inventory and ordered office supplies, encouraging cost-effective solutions.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Interacted with problematic accounts, helping to build lasting rapport, and boosting revenue opportunities.
  • Coordinated daily operations to enhance customer service efficiency at retail locations.
  • Managed inventory levels and ensured accurate stock availability for sales support.

Skills

  • Merchandising expertise
  • Account servicing
  • Acquiring clients
  • Revenue generation
  • Sale expertise
  • Point-of-sale orders
  • Staff training
  • Records management
  • Customer relations
  • Regulatory compliance
  • Cross-selling techniques
  • Customer relationship management
  • Performance evaluation
  • Inventory control
  • Fraud detection proficiency

Timeline

TELLER II

TD Bank
02.2023 - Current

Operations Specialist/ Assistant Manager

T-mobile Express
09.2015 - 01.2023

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Maurice Hopkins