Maurice Hymes II
Woodbridge,VA
Summary
Experience professional seeking to fill a customer service position. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Golf Services
TopGolf
01.2020 - 07.2023
- Provided professional and courteous service at all times
- Assisted guests at check in and with reservations
- Provided information about the venue and services
- Served guests menu items and drinks
- Operated cash register with proficiency
Golf Services
TopGolf
05.2017 - 01.2020
Golf Services May 2017-January 2020
Marketing Champion November 2017-January 2020
- Provided excellent customer service to all players
- Assisted guests at check in and with reservations
- Provided information about the venue and services
- Managed a team of 5 in Platinum level memberships
- Facilitated multiple community tournament events
- Served guests menu items and drinks
- Processed cash and credit card transactions
Education
Business Administration
Northern Virginia Community College
Woodbridge, VASkills
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Exceptional communication skills
- Customer service mindset
- Cheerfulness
- Enthusiasm
- Accurate money handling
- Friendly demeanor
- Marketing & Sales skillset
Accomplishments
Customer Service
- Customer interface -Managed customer engagements providing white glove service during events and marketing opportunities
- Product Promotion - Up-sold products and services motivating customers to upgrade current service plans.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Served customers menu items and drinks ordered
Timeline
Golf Services
TopGolf
01.2020 - 07.2023
Golf Services
TopGolf
05.2017 - 01.2020
Business Administration
Northern Virginia Community College
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