Leann Luong
Kent,WA
Summary
Driven by a proven track record of enhancing client experiences at pasts jobs through innovative service solutions and targeted marketing campaigns while excelling in social media engagement and fostering strong client relationships. Leveraging exceptional communication skills and analytics tracking, I've significantly contributed to business growth and client retention, embodying adaptability and a customer service focus.
Overview
3
3
years of professional experience
Work History
Golf Services
TopGolf
06.2022 - Current
- Collaborated closely with internal and external partners to deliver integrated gold services solutions, enhancing the overall client experience.
- Conducted market research to identify trends in the industry, adjusting service offerings accordingly for continued success.
- Boosted client retention rates by consistently delivering a high level of personalized service up to 200 people a day.
- Increased sales through targeted marketing campaigns tailored to the needs of the gold services market segment.
- Developed long-term strategies for business growth within the gold services sector, increasing organizational stability and financial strength over time.
- Established clear communication channels within the team, fostering collaboration and effective problem-solving capabilities among staff members.
Paraeducator, Special Education
Benson Hill Elementary School
10.2021 - 06.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students between the ages of 5-11.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Lead Day Camp Counselor
Ymca Camp Seymour
05.2021 - 04.2022
- Promoted physical fitness by incorporating healthy lifestyle practices into daily routines and activities for campers.
- Implemented timely feedback mechanisms to gather input from both staff and campers on ways to improve day-to-day operations at the day camp.
- Coordinated special events such as talent shows, carnivals, and sports tournaments that fostered camaraderie among campers and staff alike.
- Collaborated with co-counselors to create an inclusive environment fostering respect, diversity, and cultural awareness.
- Maintained accurate records of camper information including attendance, medical concerns, and parent contact details ensuring smooth daily operations.
- Facilitated conflict resolution among campers using effective communication strategies and empathy between 50-80 campers.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe05.2027
High School Diploma -
Lindbergh Senior High School
Renton, WA06.2023
Skills
- Social Media Marketing
- Analytics tracking
- Exceptional oral and written communication skills
- Customer service-focused
- Adaptable
- Relationship Building
- Social Media Engagement
- Patient Relationships
- Creative and Energetic
- Strong multitasking
Timeline
Golf Services
TopGolf
06.2022 - Current
Paraeducator, Special Education
Benson Hill Elementary School
10.2021 - 06.2023
Lead Day Camp Counselor
Ymca Camp Seymour
05.2021 - 04.2022
Bachelor of Science - Biochemistry
Arizona State University
High School Diploma -
Lindbergh Senior High School