Summary
Overview
Work History
Education
Skills
Graphic/Web Designer (Multiple Roles)
Timeline
Generic

Maurice james

Mauricejames.com

Summary

Digital communications professional with focus on delivering impactful content and driving engagement. I am driven by a passion for visual communication and a desire to deliver highly

creative, idea-driven and relevant solutions for traditional and new media.

Overview

14
14
years of professional experience

Work History

Digital Communications Advisor

Department of Customer Service
10.2024 - Current

Key Achievements:

  • Delivered fast, accurate updates for high-sensitivity regulatory and compliance content across SafeWork NSW and NSW Government platforms.
  • Leveraged analytics and accessibility tools (e.g., Siteimprove, Google Analytics) to enhance user engagement, compliance, and content performance.
  • Created and maintained content in line with WCAG 2.1 accessibility standards, ensuring inclusive access for all users.
  • Supported the successful launch of new regulatory programs and initiatives by delivering timely, high-quality digital content.
  • Provided end-to-end digital and content support for major campaigns and events, including Safe Work Month, advisory workshops, and webinars.
  • Managed and maintained corporate content, including privacy, right to information, regulatory priorities, and program evaluation material.

Website Content Creator and Publisher

Department of the Prime Minister and Cabinet - Strategic Communications
10.2023 - 07.2024

Key Achievements:

  • Led the end-to-end development of the new ASEAN website in Drupal CMS, delivering an intuitive user experience and streamlined site navigation.
  • Designed and produced multimedia assets—including graphics, videos, and fact sheets—optimised for both digital and print distribution.
  • Created engaging, accessible content aligned with WCAG 2.1 standards for high-profile Australian Government websites.
  • Provided strategic and technical guidance to Taskforce staff on content planning, site structure, and CMS troubleshooting.
  • Delivered in-depth analytics reports on website traffic, user engagement, and video performance to inform content strategy.
  • Facilitated training sessions on creating accessible PDFs for web publishing, improving internal capability and compliance.

Knowledge Content Developer

Transport For Nsw - Infrastructure And Services
03.2023 - 09.2023

Key Achievements:

  • Collaborated with SMEs to improve technical content accuracy and structure.
  • Maintained Change Control and ensured quality IMS docs in Unily CMS.
  • Resolved PDF versioning and search functionality issues within Unily CMS, significantly improving document discoverability and user experience.

Graphic Designer / Website Specialist

Catholic Education Diocese of Parramatta (CSPD)
04.2022 - 02.2023

Key Achievements:

  • Launched 40 Catholic school websites in Sitecore CMS with consistent UX and branding.
  • Boosted search visibility through media optimisation and SEO best practices.
  • Conducted SEO audits and implemented improvements to enhance traffic and rankings.

Senior Advisor

NSW Department Of Education
08.2016 - 02.2021

Key Achievements:

  • Built an automated JobFeed dashboard using MongoDB, reducing manual effort.
  • Launched Facebook Live Q&As to boost student engagement.
  • Introduced QR codes at events for faster sign-ups.
  • Created an AR Instagram filter to increase brand visibility.
  • Advocated drone use in rural videos to enhance storytelling.

Graphic/Web Developer

RFI Technology Solutions Pty Ltd
01.2012 - 08.2016

Key Achievements:

  • Built secure client portals for Optus and Vodafone.
  • Launched social media campaigns, boosting traffic and conversions.
  • Migrated HTML sites to CMS for better security and SEO.
  • Designed promotional assets and web content for wireless products.
  • Coordinated content delivery with internal teams and agencies.

Education

Diploma -

Graphic Designer
Kingswood
12-2006

Certificate IV - Information Technology Website Management

Blacktown
12-2002

Certificate IV - Information Technology Website Productions

Wentworth Falls
12-2000

Certificate III - Information Technology

Wentworth Falls
07-2000

Skills

Content strategy

Graphic/Web Designer (Multiple Roles)

2011-2012: SES Global Pty Ltd - Web Designer/Developer

2011-2011: Sony Australia Pty Ltd - Digital Producer

2010-2011: Console Pty Ltd - Graphic/Web Designer

2009-2010:  Western Region Automotive - Graphic/Web Designer

2009–2009: Weblink Solutions - Web Designer/Developer
2008-2008 : PhoneFirst Pty Ltd - Graphic/Web Designer
2006-2006: MTA Motorists Transport Assistance - Graphic/Web Designer
2000–2001: Wesley Mission - Multimedia Supervisor  

Timeline

Digital Communications Advisor

Department of Customer Service
10.2024 - Current

Website Content Creator and Publisher

Department of the Prime Minister and Cabinet - Strategic Communications
10.2023 - 07.2024

Knowledge Content Developer

Transport For Nsw - Infrastructure And Services
03.2023 - 09.2023

Graphic Designer / Website Specialist

Catholic Education Diocese of Parramatta (CSPD)
04.2022 - 02.2023

Senior Advisor

NSW Department Of Education
08.2016 - 02.2021

Graphic/Web Developer

RFI Technology Solutions Pty Ltd
01.2012 - 08.2016

Diploma -

Graphic Designer

Certificate IV - Information Technology Website Management

Blacktown

Certificate IV - Information Technology Website Productions

Wentworth Falls

Certificate III - Information Technology

Wentworth Falls
Maurice jamesMauricejames.com