Maurice Johnson
San Diego,CA
Summary
Dynamic sales professional with extensive experience at Foot Locker, excelling in customer service and visual merchandising. Proven ability to build rapport and drive sales through expert knowledge of footwear brands. Strong multitasking and teamwork skills, complemented by a commitment to delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Foot Locker
03.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Footwear Expertise: Specialized knowledge of athletic, fashion, and comfort brands.
- Sales & Service: Customer service excellence, upselling/cross-selling, clienteling, and conflict resolution.
- Visual Merchandising: Store layout, mannequin styling, and seasonal display execution.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Owner/Operator
NIce Kicks SD
03.2016 - 11.2021
- Footwear Expertise: Specialized knowledge of athletic, fashion, and comfort brands.
- Sales & Service: Customer service excellence, upselling/cross-selling, clienteling, and conflict resolution.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Education
Vocational Certificate - Small Business
Maricopa Community College System
AZ04.2024
High School Diploma -
Lincoln High School
San Diego, CA06.2008
Skills
- Promotional support
- Task prioritization
- Customer service
- Multi-tasking strength
- Building rapport
- Teamwork and collaboration
- Friendly and outgoing
- Expert in Fashion
- Network
Timeline
Sales Associate
Foot Locker
03.2020 - 11.2021
Owner/Operator
NIce Kicks SD
03.2016 - 11.2021
Vocational Certificate - Small Business
Maricopa Community College System
High School Diploma -
Lincoln High School