Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maurice Juette

Chicago,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. With over 5 years of developmental experience, I am ready to help a team achieve company goals. A good communicator, planner and conflict manager with advanced understanding of curriculum and expectations of a work environment.

Overview

9
9
years of professional experience

Work History

Ramp Service Agent

United Airlines
06.2019 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Customer Service Representative

Discovery Call Center
05.2018 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.

Supervisor

AutoZone
04.2016 - 08.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Sales Associate

AutoZone
06.2014 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Graphic Design

School of The Art Institute of Chicago
Chicago, IL
06.2024

Skills

  • Aircraft Servicing
  • Marshaling Aircraft
  • Problem-Solving
  • Policy and Procedure Development
  • Adobe Experience
  • Strategic Planning
  • Schedule Development
  • Data Analytics

Accomplishments

    Collaborated with department head to identify specific team challenges and leadership gaps within the organization. created a problem-solving program to help find those problems resulting in a 20% improvement.


    Assisted the head coach in scheduling and executing wrestling practices and workouts. collaborated with other coaching staff to enhance overall team performance, player scouting reports. Coached multiple athletes to achieve top placement in regional and state championships.

Timeline

Ramp Service Agent

United Airlines
06.2019 - Current

Customer Service Representative

Discovery Call Center
05.2018 - 06.2019

Supervisor

AutoZone
04.2016 - 08.2016

Sales Associate

AutoZone
06.2014 - 03.2016

Bachelor of Arts - Graphic Design

School of The Art Institute of Chicago

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Maurice Juette