Maurice Lawrence
Miami Beach,FL
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Banana Republic, Gap
Coral Gables, FL
03.2021 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
Banana Republic, Gap
Miami Beach, FL
09.2008 - 01.2021
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Formed and sustained strategic relationships with clients.
Education
Associate of Arts - Marketing
Institute of Management And Production
Kingston, Jamaica09-1991
Skills
- Customer Relations
- Store Organization
- Problem-Solving
- Customer Service Management
- Customer experience
- Microsoft Office Suite
- Employee Coaching
- Operations
- Team Building and Leadership
- Mentoring and Coaching
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Store Manager
Banana Republic, Gap
03.2021 - Current
Assistant Store Manager
Banana Republic, Gap
09.2008 - 01.2021
Associate of Arts - Marketing
Institute of Management And Production
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