Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jorge LLontop

Miami Beach,FL

Summary

Professional with strong background in parking services management, known for reliability and adaptability in dynamic environments. Demonstrates exceptional leadership, conflict resolution, and organizational skills, ensuring smooth operations and high customer satisfaction. Prioritizes team collaboration and consistently achieves results through effective communication and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Valet Parking Supervisor

Miami Beach Parking Lot
04.2023 - 07.2025
  • Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
  • Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
  • Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
  • Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.

Lead Valet Attendant

Prestige Valet LLC
01.2021 - 03.2023
  • Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
  • Maintained a safe and secure environment for guests'' vehicles by conducting regular security checks in the parking area.
  • Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
  • Continuously updated knowledge of local attractions and events in order to provide informed recommendations when requested by guests.
  • Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.

Valet Parking Assistant Manager

Seacoast Suites Hotel
09.2016 - 03.2021
  • Developed strong relationships with clients through excellent communication skills, leading to repeat business and positive reviews.
  • Increased team productivity by implementing effective performance metrics and giving constructive feedback during evaluations.
  • Improved customer satisfaction by ensuring efficient valet services and addressing concerns promptly.
  • Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
  • Resolved conflicts between team members diplomatically, supporting a cohesive working environment that promoted teamwork.

Independent Private Driver

Seacost Suites Owners
10.2012 - 09.2016
  • Coordinated airport pick-ups and drop-offs efficiently so that passengers arrived at their destinations on time without hassle.
  • Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
  • Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
  • Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.

Education

Associate of Science - Mechanical Technician Program

SENATI
Peru
12-1995

No Degree - Trailer Driven Course/ Comercial Truck Driving Cou

Volvo Driver Academy
Peru
10-1991

Skills

  • Valet procedures
  • Punctual and reliable
  • Problem-solving
  • Parking space optimization
  • Customer complaint handling
  • Customer service
  • Vehicle safety
  • Time management
  • Attention to detail
  • Staff training and development
  • Multitasking and organization
  • Manual and automatic driving

Languages

Spanish
Native or Bilingual
English
Professional Working

Interests

  • Enjoy participating in Hiking in Nature for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Valet Parking Supervisor

Miami Beach Parking Lot
04.2023 - 07.2025

Lead Valet Attendant

Prestige Valet LLC
01.2021 - 03.2023

Valet Parking Assistant Manager

Seacoast Suites Hotel
09.2016 - 03.2021

Independent Private Driver

Seacost Suites Owners
10.2012 - 09.2016

Associate of Science - Mechanical Technician Program

SENATI

No Degree - Trailer Driven Course/ Comercial Truck Driving Cou

Volvo Driver Academy

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