Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Interests
References
Timeline
SoftwareDeveloper
Maurice Marshall

Maurice Marshall

Long Beach,CA

Summary

Dedicated IT professional offering 14 years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Technology Consultant

Pliancy, Inc
03.2022 - 06.2023
  • Worked with venture capitalist and biotechnology clients to develop definitive security policies regarding authentication, authorization, availability, and accounting, as well as establish standard operating procedures for clients for auditing and compliance.
  • Supervised infrastructure upgrades and resolved escalations that arose with end-users hardware and software.
  • Led consulting and Tech-ops teams on new projects centered around business intelligence, security, and process automation through Microsoft Azure, AWS, and Addigy.
  • Executed implementation of Arctic Wolf SIEM and Intune/Addigy MDM solutions to enable systems to better maintain corporate security and software compliance for hybrid Mac and PC environments.

Senior Business Systems Analyst

LPL Financial
12.2019 - 01.2022
  • Managed infrastructure projects and served as the primary liaison between wealth management clients and multiple internal groups to clarify goals and meet standards and deadlines for business technology systems.
  • Developed, built, and maintained on-site network, cloud, and hardware infrastructure for 75+ new and existing LPL advisor offices across the country, as well as provided white-glove customer support to build on customer relationships.
  • Served as the senior-level subject matter expert to assist the support desk in resolving complex technical issues for remote office executives and staff under the LPL Virtual and SWS Technology programs through the use of RMM tools and scheduled on-site evaluations.

IT Service Desk Manager

Isaacson, Miller
06.2018 - 11.2019
  • Managed the IT service desk providing support to over 250 end users across five corporate offices and multiple remote locations across the country while maintaining IT inventory, purchasing, and shipping services.
  • Assume responsibility for internal ticketing systems, establishing standardized SLAs, and monitoring metrics to improve upon support delivery to internal users.
  • Implemented a hybrid infrastructure through Azure and JAMF, giving users the option to seamlessly collaborate in a mixed Microsoft/MacOS environment.
  • Worked in coordination with the IT director in managing the IT department’s budget, renegotiating service contracts in the company’s favor and combining redundant services to eliminate third-party vendor costs.

IT Service Desk Supervisor

Mount Ida College
10.2016 - 06.2018
  • Served as the Network Engineer, diagnosing, troubleshooting, and resolving a range of network related hardware and software issues across the campus.
  • Resolved complex hardware and software issues escalated from the service desk in accordance with specified SLA’s, developed knowledge articles for standard service desk and IT department procedures and practices, and mentored junior IT employees to achieve professional and personal goals and growth.

Corporate Infrastructure Engineer

Intercontinental Exchange, Ice Data Services
06.2014 - 08.2016
  • Managed and supported the company’s 5000+ end users and the Northeast data center consisting of 20,000+ servers, desktops, laptops, and mobile devices.
  • Developed and deployed the company's standard business continuity plan, while administering quarterly regional Disaster Recovery testing

Corporal, Data Network Supervisor

United States Marine Corps
03.2009 - 03.2014
  • Consistently completed over 150 hardware/software troubleshooting requests on a weekly basis as the company's IT support specialist.
  • Maintained secured government computer networks, including troubleshooting, implementing information assurance, and operations security.

Education

Bachelor of Science - Information Systems, Network Security

Western Governors University
Salt Lake City, UT
12.2023

Skills

    IT Service Management

    Information Security

    Process & Change Management

    Customer Service

    Technical Support

    Data Migration

    VoIP Systems

    Active Directory

    Mac, PC, Android, iOS Support

Certification

  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA Cloud+

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementPersonal development programsWork from home option

Interests

Content Creation

Basketball

Football

Tennis

Running

Automobiles

References

  • Hasroon Pervez from Pliancy, Inc
    hasroon.pervez@pliancy.com
    314-326-6122
  • Allan Sabo from LPL Financial
    allan.sabo@lplfinancial.com
    347-204-1970
  • Maxine Butler from Isaacson, Miller
    mbutler@imsearch.com
    401-636-0690

Timeline

Senior Technology Consultant

Pliancy, Inc
03.2022 - 06.2023

Senior Business Systems Analyst

LPL Financial
12.2019 - 01.2022

IT Service Desk Manager

Isaacson, Miller
06.2018 - 11.2019

IT Service Desk Supervisor

Mount Ida College
10.2016 - 06.2018

Corporate Infrastructure Engineer

Intercontinental Exchange, Ice Data Services
06.2014 - 08.2016

Corporal, Data Network Supervisor

United States Marine Corps
03.2009 - 03.2014

Bachelor of Science - Information Systems, Network Security

Western Governors University

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Maurice Marshall