Maurice McCarter
Chicago,IL
Summary
Talented Team Leader skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
1
1
Certificate
13
13
years of professional experience
Work History
Team Leader
Discover Financial Services
Chicago, Illinois
02.2023 - Current
- Led team development and performance initiatives while ensuring compliance with regulatory requirements.
- Manages team performance to achieve or exceed established goals.
- Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
- Provide high-quality and efficient customer service through daily management of a team.
- Hire, motivate, recognize, reward, coach, counsel and train direct reports.
- Recommended process and procedural improvements to elevate performance and customer experience.
- Facilitated team engagement in change initiatives to ensure smooth transitions.
- Proactively monitors daily activities of direct reports.
- Implements and executes established business strategies.
- Manages workflow through the delegation and reassignment of work activities.
- Developed contests and awards that strengthened employee loyalty and engagement.
- Guided employees in managing challenging issues to enhance team effectiveness.
- Provided steady leadership to foster team morale during challenging times.
- Documents coaching, counseling, and corrective action of direct reports.
- Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.
Team Coach
Discover Financial Services
Chicago, Illinois
04.2022 - 02.2023
- Led communication and coaching efforts to empower team performance and drive successful outcomes.
- Facilitated customer support across communication channels to ensure timely and effective issue resolution.
- Provides additional support to internal and external customers to ensure acceptable resolution to issues.
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
- Maintained and organized reports to streamline team operations and improve access to key information.
- Documented employee feedback and coaching clearly and concisely.
Account Specialist
Discover Financial Services
Chicago, Illinois
06.2021 - 04.2022
- Handled routine customer service inquiries and issues across multiple channels, employing effective communication and problem-solving skills to enhance customer satisfaction.
- Executed standard procedures and utilized screens and scripts to address routine customer service inquiries efficiently.
- Navigate a computerized system for responding and/or troubleshooting to customer questions.
- Managed multiple tasks effectively by leveraging strong verbal communication and problem-solving skills to ensure timely responses to customer needs.
Assistant Supervisor of Depart of Protection Services
The Field Museum
Chicago
02.2020 - 06.2021
- Oversaw customer service, access control, employee management, and building security to maintain a safe and efficient environment.
- Managed daily operations in supervisor's absence to ensure continuity and adherence to protocols.
- Led team roll call and delegated daily assignments to optimize workflow and accountability.
Security Officer
Securitas
09.2019 - 01.2020
- Provided customer service, managed access control, supervised employees, and ensured building security.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and prevent unauthorized access.
- Responded promptly to alarms and emergency situations as needed.
Dialysis Technician
Fresenius Kidney Care Neomedica South Shore
Chicago, USA
01.2018 - 08.2019
- Received patient into treatment and exam area and performed patient data collection.
- Recorded vital signs and dialysis patient parameters to monitor health status.
- Consulted with appropriate licensed practitioners to clarify prescribed dialysis care regimen.
- Ensured equipment safety and compliance through thorough checks. under direction of registered nurse.
- Responded to visual and audible alarms and initiated appropriate adjustments.
- Assisted with basic dialysis equipment usage, improving patient care experience. dialysis equipment usage issues and troubleshooting.
- Obtained blood samples and culture specimens and prepared for shipment.
Supervisor
United Parcel Service
Chicago, USA
07.2013 - 12.2017
- Managed daily activities of 12+ employees, monitoring performance and assigning tasks to meet operational demands.
- Coordinated resource allocation and optimized stock levels, enabling team to consistently meet targets.
- Applied Lean principles to streamline production processes, enhancing overall operational efficiency.
Education
High school or equivalent -
Lindblom Math And Science Academy
Chicago, IL06-2018
Bachelor of Science - CyberSecuriyt
University of Phoenix
Tempe, AZ07-2026
Skills
- Team leadership
- Coaching skills
- Team performance optimization
- KPI management
- Goal achievement
- Call center operations
- Feedback evaluation
- Feedback techniques
- Data reporting
- Microsoft Office proficiency
- Customer service
- Teamwork and collaboration
- Operational risk assessment
- Team check-ins
Certification
- Cybersecurity
Accomplishments
- 2021 CSE Achievement Award
- 2022 CSE Achievement Award
- November 2022 Top Performer Award
- 2023 Pinnacle of Excellence Award
- 2023 CSE Achievement Award
- July 2023 Top Performer Award
- October 2023 Top Performer Award
- January 2024 Top Performer Award
- October 2025 Top Performer Award
- November 2025 Top Performer Award
- January 2026 UP Top Award
- February 2026 Up Top Award
- March 2026 Up Top Award
Timeline
Team Leader
Discover Financial Services
02.2023 - Current
Team Coach
Discover Financial Services
04.2022 - 02.2023
Account Specialist
Discover Financial Services
06.2021 - 04.2022
Assistant Supervisor of Depart of Protection Services
The Field Museum
02.2020 - 06.2021
Security Officer
Securitas
09.2019 - 01.2020
Dialysis Technician
Fresenius Kidney Care Neomedica South Shore
01.2018 - 08.2019
Supervisor
United Parcel Service
07.2013 - 12.2017
High school or equivalent -
Lindblom Math And Science Academy
Bachelor of Science - CyberSecuriyt
University of Phoenix