Maurice McElroy

PROFESSIONAL SUMMARY

As a Process Technician at Tesla, I bring a solid background in technical operations, process optimization, and production systems support. My role involves working extensively with robotics, Human Machine Interfaces (HMIs), and Programmable Logic Controllers (PLCs) to ensure smooth operations in advanced manufacturing environments. While I am still growing my expertise in MySQL, Python, and Linux, I am proficient enough to apply these technologies to improve production processes and troubleshoot technical issues effectively. Additionally, I possess a strong understanding of Active Directory (AD) PowerShell and have experience with cloud infrastructure, making me a well-rounded candidate for technical consulting roles. My dedication to continuous learning ensures I stay on top of the latest tools and technologies.

• Applied technical and customer service expertise to drive business development.

• Managed accounts and built strong relationships to support strategic growth.

Provided system and equipment support to ensure production continuity and minimize disruptions.

• Developed technical documentation, diagrams, and specifications for system setup and troubleshooting.

• Worked closely with technologists and engineers to address escalated operational issues.

• Worked with the management team to implement proper division of responsibilities
• Evaluated employee performance and coached and trained to improve weak areas
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.