Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maurice Mckinney

Newark

Summary

Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Branch Manager

Shell Oil
09.2020 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Hire and Train qualified candidates.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Check payroll.

Computer Technitian

Fast Cat Enterprises
06.2008 - Current


  • Travel to Customer’s home and business to provide direct technical support to end users
  • Install new Computers, Hardware, Software, and peripherals.
  • Reconfigure existing systems to accommodate additional components.
  • Troubleshoot all areas of computer functioning repair or upgrade as needed.
  • Communicate issues, analysis and document solutions in easy understand language

Driver Sales Representative

Saftey Kleen
07.2017 - 08.2021
  • Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
  • Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
  • Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
  • Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.

Education

Comptia A+ Certification -

Micropower Career Institute, Manhattan
New York, NY
06.1985

High School Diploma -

East Orange High
East Orange, NJ
06-1985

Skills

  • Branch Operations Management
  • Computer Technician
  • Customer Relationships
  • Goal Oriented
  • Willing to Learn

Certification

  • Certified Computer Techician,

Timeline

Branch Manager

Shell Oil
09.2020 - Current

Driver Sales Representative

Saftey Kleen
07.2017 - 08.2021

Computer Technitian

Fast Cat Enterprises
06.2008 - Current

Comptia A+ Certification -

Micropower Career Institute, Manhattan

High School Diploma -

East Orange High

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Maurice Mckinney