Maurice Ocasio
MA
Summary
As a passionate and dedicated recent college graduate who majored in Crime and Justice Studies at UMass Dartmouth, with experience in customer service, I bring a strong foundation of practical skills and academic knowledge. Through my professional experience, I have developed a strong work ethic, effective communication skills, and the ability to collaborate in fast-paced settings. Combined with my academic background, I bring a people-centered perspective that allows me to understand diverse backgrounds and support my peers and community with a focus on justice and equity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stocking Lead
Walmart
04.2023 - Current
- Oversaw stocking operations, ensuring product availability and organization throughout the store.
- Trained and mentored new associates on stocking procedures and safety protocols.
- Implemented efficient inventory management practices, reducing restocking time by optimizing workflows.
- Coordinated with management to address stock discrepancies and improve accuracy in inventory records.
Certified Training Manager
Chipotle
10.2019 - 03.2023
- Developed and implemented training programs to enhance employee performance across all levels.
- Facilitated onboarding sessions, ensuring new hires achieved proficiency in operational standards.
- Evaluated training effectiveness through feedback mechanisms, refining content for continuous improvement.
- Mentored team leaders in coaching techniques to foster staff engagement and development.
Associate
Panera Bread
12.2020 - 08.2022
- Delivered exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained new staff on company protocols and best practices, fostering a collaborative team atmosphere.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Education
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2025
Skills
- Spanish Speaking
- Warehouse operations
- Stock rotation
- Merchandising strategies
- Task delegation
- Problem-solving
Certification
Youth Mental Health First Aid USA
Languages
Spanish
Full Professional
Timeline
Stocking Lead
Walmart
04.2023 - Current
Associate
Panera Bread
12.2020 - 08.2022
Certified Training Manager
Chipotle
10.2019 - 03.2023
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts, Dartmouth