Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Malmborg

Springfield, MA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Casualty/Property Advisor

Travel Insured International
Glastonbury, Connecticut
07.2019 - Current
  • Assessed clients' needs to recommend suitable insurance solutions.
  • Collaborated with team members to enhance service processes and efficiency.
  • Exceeded company standards for metrics and revenue generation.

Guest Service Representative

MGM Springfield
Springfield, Massachusetts
05.2018 - 07.2019
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Assisted with check-in and check-out processes for hotel guests.
  • Provided information about local attractions, dining, and entertainment options.

Office Manager

Kelley and Malmborg Investment Consulting Group
Northampton, Massachusetts
08.2016 - 07.2018
  • Coordinated schedules and appointments for team members and clients.
  • Organized company events and meetings, ensuring logistical details were managed effectively.
  • Reviewed clients' portfolios and implemented transactions.

Customer Service/Sales Representative

Instant Checkmate
San Diego, California
08.2013 - 08.2016
  • Educated customers on product features and technical details to highlight benefits.
  • Ably assisted multiple vendors by using specific scripts and metrics.
  • Trained new hires in best practices for customer service and generation of sales.

Education

Bachelor of Science - Tourism Marketing

Johnson & Wales University
Providence, RI
03-2000

Skills

  • Insurance compliance
  • Customer relationship management
  • Problem solving
  • Familiar with multiple applications including Opera and Microsoft Office Suite

Certification

  • Licensed Casualty/Property Agent

Timeline

Casualty/Property Advisor

Travel Insured International
07.2019 - Current

Guest Service Representative

MGM Springfield
05.2018 - 07.2019

Office Manager

Kelley and Malmborg Investment Consulting Group
08.2016 - 07.2018

Customer Service/Sales Representative

Instant Checkmate
08.2013 - 08.2016

Bachelor of Science - Tourism Marketing

Johnson & Wales University

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