Sunni Tribble
Austin
Summary
Remote professional with a robust background in team leadership and customer service. Expertise in policy writing and compliance, coupled with a commitment to delivering exceptional service. Demonstrates strong empathetic listening and performance coaching for virtual teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Property & Casualty Insurance Advisor I
The Zebra
Austin
11.2025 - Current
- Advised clients on tailored insurance options and coverage, enhancing their understanding of personal risk management.
- Educated clients on policy features, benefits, and limitations, enabling informed decision-making.
- Ensured compliance with legal regulations governing insurance policies, safeguarding client interests and maintaining operational integrity.
Technical Support Representative II
CCI
01.2023 - 09.2025
- Provided technical support to customers via phone, email, and chat, ensuring timely resolutions to issues.
- Utilized diagnostic tools to troubleshoot software and hardware issues effectively.
- Recorded customer interactions in ticketing system, facilitating efficient follow-up and issue tracking.
Senior Account Specialist
Bread Finanical
01.2022 - 01.2023
- Resolved escalated customer complaints, improving customer satisfaction through empathetic and thorough support.
- Collaborated with cross-functional teams to effectively address complex issues, enhancing overall service quality.
- Documented complaint resolutions in CRM systems, ensuring accurate tracking and facilitating future reference.
Team Leader
MCC Group
01.2020 - 01.2021
- Coordinated daily operations and streamlined workflow processes among team members, improving overall team effectiveness.
- Facilitated team meetings to clarify project objectives and align timelines, ensuring all team members were informed.
- Trained new employees on company policies and operational procedures, enhancing their onboarding experience.
Education
Office Technology Certification -
GARY JOB CORPS CENTER
San Marcos, TX01-2020
Skills
- Insurance sales
- Compliance knowledge
- Regulatory compliance
- Policy writing
- CRM software
- Customer service excellence
- Effective communication
- Empathetic listening
- Professionalism and ethics
Certification
Texas Property & Casualty Insurance License
Timeline
Licensed Property & Casualty Insurance Advisor I
The Zebra
11.2025 - Current
Technical Support Representative II
CCI
01.2023 - 09.2025
Senior Account Specialist
Bread Finanical
01.2022 - 01.2023
Team Leader
MCC Group
01.2020 - 01.2021
Office Technology Certification -
GARY JOB CORPS CENTER