Maurice Sedacy
North Las Vegas
Summary
Dynamic AV Technician with a strong background in team leadership and customer support. Skilled in organizing AV inventory and training staff, consistently delivering high-quality service that meets production requirements.
Overview
8
8
years of professional experience
Work History
AV Technician
Wynn
Las Vegas
01.2023 - Current
- Set up audio-visual equipment for events and presentations.
- Collaborated with event coordinators to meet production requirements.
- Maintained and organized AV inventory and equipment storage.
- Trained junior staff on equipment usage and safety protocols.
- Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables.
Installation Technician
Cox Communications
Las Vegas
09.2020 - 01.2023
- Installed and configured communication equipment for residential and commercial clients.
- Conducted troubleshooting and repairs on various telecommunications systems.
- Provided customer support by addressing inquiries and resolving service issues promptly.
Supervisor
TTEC
Las Vegas
12.2019 - 09.2020
- Supervised daily operations and coordinated team activities to ensure efficiency.
- Monitored performance metrics and provided feedback to improve team productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 30 employees in daily operations.
Customer Service Representative
Wawanesa Mutual Insurance
Las Vegas
12.2018 - 02.2019
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Educated clients on policy features and benefits to ensure informed decisions.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
Chat Support Representative
Sykes Enterprises, Incorporated
Las Vegas
10.2017 - 12.2018
- Provided product information and support through effective communication.
- Documented customer interactions accurately in ticketing system.
- Collaborated with team members to enhance customer service processes.
Education
Associate of Applied Science - Cyber Security
College of Southern Nevada
Las Vegas, NV05-2029
High School Diploma -
Legacy High School
North Las Vegas, NV06-2016
Skills
- Network security
- Equipment maintenance
- Customer service
- Team collaboration
- Technical troubleshooting
- Problem solving
Timeline
AV Technician
Wynn
01.2023 - Current
Installation Technician
Cox Communications
09.2020 - 01.2023
Supervisor
TTEC
12.2019 - 09.2020
Customer Service Representative
Wawanesa Mutual Insurance
12.2018 - 02.2019
Chat Support Representative
Sykes Enterprises, Incorporated
10.2017 - 12.2018
Associate of Applied Science - Cyber Security
College of Southern Nevada
High School Diploma -
Legacy High School