Maurice Shaw
District Of Columbia
Summary
Dynamic Maintenance Supervisor with a proven track record at Kay Management, excelling in preventive maintenance and team supervision. Successfully developed programs that extended equipment lifespan and enhanced operational efficiency. Adept at troubleshooting and fostering a culture of safety, while mentoring staff to achieve high performance and engagement.
Experienced with managing and overseeing facility maintenance operations. Utilizes skills in preventive maintenance and troubleshooting to ensure equipment reliability and operational efficiency. Track record of leading maintenance teams and implementing effective maintenance strategies.
Overview
19
19
years of professional experience
Work History
Maintenance Supervisor
Kay Management
06.2010 - 09.2023
- Supervised daily maintenance operations to ensure optimal functionality of facilities.
- Developed and implemented preventative maintenance programs to extend equipment lifespan.
- Trained and mentored maintenance staff, fostering a culture of safety and efficiency.
- Coordinated with vendors for timely procurement of maintenance supplies and equipment.
Manager
Six Flags
06.2004 - 09.2007
- Led team in optimizing daily operations and enhancing guest experiences.
- Developed training programs for staff, improving service delivery and efficiency.
- Implemented safety protocols, ensuring compliance with industry standards and regulations.
- Analyzed operational data to identify trends, driving strategic improvements across departments.
- Mentored junior managers, fostering professional development and leadership skills within the team.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
Giant Food Stores
02.2005 - 01.2007
- Resolved customer inquiries through multi-channel communication, ensuring timely and effective solutions.
- Enhanced customer satisfaction by providing personalized support and maintaining positive relationships.
- Utilized CRM software to document interactions, track issues, and streamline follow-up processes.
- Trained new team members on company policies, procedures, and best practices for service excellence.
Education
No Degree - Family And Community Services
University of Maryland, College Park
College Park, MDSkills
- Preventive Maintenance
- Team supervision
- Maintenance recordkeeping
- Troubleshooting
- Work order management
- Lockout and tagout procedures
- Grounds maintenance
- Staff management
Timeline
Maintenance Supervisor
Kay Management
06.2010 - 09.2023
Customer Service Representative
Giant Food Stores
02.2005 - 01.2007
Manager
Six Flags
06.2004 - 09.2007
No Degree - Family And Community Services
University of Maryland, College Park