Maurice Smith

• Monitored construction methods and installations, inspection and testing processes.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Created detailed reports on engineering activities and findings.
• Configured manufacturer applications, interfaces, and products based on system/client requirements.
• Developed configuration requirements and documents for manufacturer applications and products
• Planed and executed assigned configuration tasks within deadlines both in the integration lab and the field.
• Verified systems integration wiring connectivity and terminations in the lab
• Analyzed and resolved configuration issues in a timely manner.
• Provided support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds.
• Verified systems installation wiring connectivity and terminations in the field
• Completed final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Performed end-user training on specific software applications and interfaces requiring client interaction
• Assisted in system solutions analysis, design, development, and testing activities.
• Developed and maintained configuration policies and procedures.
• Reviewed and recommend changes to existing configuration processes.
• Provided technical guidance to junior specialists in their assigned job duties.

Maintained Daktronics equipment within Southeast Region.
◦Provided on-site technical and maintenance services for all display and control equipment.
◦ Dispatched to customer sites for service calls.
◦Schedule included nights, weekends, event support and on-call situations.
•Followed Daktronics standardized procedures for each service event, including documentation.
•Gained detailed technical knowledge of Daktronics displays and controllers through formal classroom and online training as well as through on the job training.
•Assisted as requested in training local Authorized Service Companies and other technical staff.
•Traveled via ground to customer sites within Southeast area.
•Used excellent communications skills to competently represent Daktronics to customers, providing a positive service experience each time.
•Worked effectively as a team member assisting when and where needed. Became knowledgeable about and followed company procedures.
•Performed other duties as assigned.